HVAC Dispatcher (Hybrid/Remote Position)

Edelman Heating, Cooling, Plumbing, Electric & Solar; Fairbury (IL); Híbrido; USD 34.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) match

Paid vacation

8 paid holidays

Life insurance

Descripción de la vacante

Edelman Heating, Cooling, Plumbing, Electric & Solar in Fairbury, IL, seeks an HVAC Service & Maintenance Dispatcher. The role schedules and dispatches service calls across 5 locations, ensuring technicians are matched to the right jobs and customers are informed of timing.

The position offers hybrid or remote work with a Monday–Friday schedule and hourly compensation based on experience. You will keep daily operations moving, coordinate with techs, and escalate conflicts early to maintain

Formación

• Experience in dispatch, scheduling, or customer service (home services or trades a plus).
• Strong organizational skills with attention to detail.
• Clear, professional communication with customers and technicians.
• Comfort with dispatch software, Teams, and AI-assisted tools.
• Ability to adapt when schedules change and escalate when needed.

Responsabilidades

• Run the Board: schedule and dispatch HVAC service calls across 5 locations, matching each job to the right technician.
• Keep the Day Moving: adjust in real time when calls run long or emergencies arise.
• Own Maintenance Scheduling: keep maintenance visits booked and on track.
• Keep Customers in the Loop: confirm appointments and share arrival windows.
• Support the Techs: provide job details, history, and notes before site visits.
• Keep It Accurate: log calls and changes so team works from current info.
• Know When to Escalate: flag conflicts to HVAC Manager early.

Conocimientos

Dispatch

Scheduling

Customer service

Organization

Communication

Tech savviness

Herramientas

ServiceTitan

Microsoft Teams

Dispatch software

Descripción del empleo

HVAC Service & Maintenance Dispatcher

Location: Fairbury, IL (Corporate HQ) - Hybrid or Remote option available

Schedule: Monday-Friday, 7:00 AM-4:00 PM

Employment Type: Full-Time, Non-Exempt

Compensation: $25-$32/hour, depending on experience

Why Edelman?

Are you the person who sees a crowded schedule and already knows how to make it work? At Edelman, our HVAC dispatcher is the hub of the department. You’ll keep service and maintenance calls moving across 5 locations, get the right tech to the right home, and make sure every customer knows what to expect. If you like solving puzzles and want to be the reason a busy day runs smoothly, this is your seat.

What You’ll Do

• Run the Board: Schedule and dispatch HVAC service and maintenance calls across 5 locations, matching each job to the right technician.
• Keep the Day Moving: Adjust in real time when calls run long, emergencies come in, or plans change.
• Own Maintenance Scheduling: Keep maintenance visits booked and on track so our members get the service they signed up for.
• Keep Customers in the Loop: Confirm appointments, share arrival windows, and give honest updates when timing changes.
• Support the Techs: Give technicians the job details, history, and notes they need before they walk in the door.
• Keep It Accurate: Log every call, update, and change so the team always works from current information.
• Know When to Escalate: Flag scheduling conflicts, customer concerns, or capacity issues to the HVAC Manager early.

What We’re Looking For

• Experience: Dispatch, scheduling, or customer service experience. Home services or the trades is a plus.
• Organization: You can juggle many moving parts and still keep the details straight.
• Communication: Clear, calm, and professional on the phone, with customers and technicians alike.
• Tech Comfort: Comfortable learning dispatch software, using Teams, and AI to assist. ServiceTitan experience is a must.
• Mindset: Solutions Driven. When the schedule breaks, you fix it instead of waiting for someone else to.
• Availability: Able to work Monday-Friday, 7:00 AM-4:00 PM.

What Edelman Offers

• Compensation: $25-$32/hour, depending on experience.
• Flexibility: Hybrid work option for candidates in the Fairbury area.
• Health & Wellness: Medical, dental (Blue Cross Blue Shield), and vision (VSP), company-subsidized.
• Protected: $25,000 employer-paid life insurance, plus optional disability and accident coverage.
• Time Off & Retirement: Paid vacation, 8 paid holidays, and a 401(k) with company match up to 4%.
• Loyalty Program: Bonuses for sticking around.
• Growth: A real path to grow with us as Edelman scales.

If you’re the person who keeps a busy day on track and keeps everyone in the loop, we want to talk.

Equal Opportunity

Edelman, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by applicable federal, state, or local law.