HVAC Service Dispatcher

Edelman Heating, Cooling, Plumbing, Electric & Solar; Fairbury (IL); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Edelman is seeking an experienced HVAC Service Dispatcher in Fairbury, IL to coordinate daily service and maintenance calls, manage technician schedules, and keep field operations running smoothly.

This hybrid role offers a 7:00 AM-4:00 PM Monday-Friday schedule, $25-$32 per hour, and benefits including health, dental, and vision insurance, a 401(k) with company match, and paid time off. You’ll own the dispatch board, route planning, and customer communications.

Qualifications

• Experience in dispatching or service coordination.
• Strong organizational and multitasking abilities.
• Experience coordinating field technicians and managing changing schedules.
• Excellent customer service and communication skills.
• Ability to make quick decisions and adjust schedules as needed.
• Strong attention to detail and accurate recordkeeping.
• Familiarity with dispatching, scheduling, and work order software.
• Ability to work independently while staying connected with the team.

Responsibilities

• Manage daily HVAC dispatch board and technician assignments.
• Coordinate service and maintenance appointments across multiple locations.
• Plan efficient routes while balancing technician availability and customer needs.
• Schedule and confirm customer appointments.
• Communicate schedule changes and delays to customers and field technicians.
• Follow up with customers on outstanding service estimates.
• Review and audit completed service jobs for accuracy.
• Process warranty part claims, returns, purchase orders, and vendor invoices.
• Follow up on outstanding final payments and service paperwork.
• Work closely with the HVAC Manager to keep operations organized and on schedule.

Skills

Dispatching

Scheduling

Customer service

Organizational skills

Communication

Decision making

Tools

Work order software

Job description

HVAC Service Dispatcher

Edelman | Fairbury, IL

Full-Time | Hybrid Schedule

Pay: $25.00-$32.00 per hour, based on experience

Schedule: Monday-Friday, 7:00 AM-4:00 PM

Keep Our HVAC Service Team Moving

Edelman is looking for an experienced HVAC Service Dispatcher to coordinate daily service and maintenance calls, manage technician schedules, and keep our field operations running efficiently.

This is a hybrid position ideal for someone who enjoys staying organized, solving scheduling challenges, and keeping technicians and customers informed throughout the day.

You’ll take ownership of the HVAC dispatch board, ensuring technicians are assigned appropriately, routes are efficient, and appointments stay on track across our service areas.

Solutions Driven. Radically Honest. Humbly Confident.

Why Join Edelman?

• $25.00-$32.00 per hour, depending on experience

• Hybrid work arrangement

• Monday-Friday schedule, 7:00 AM-4:00 PM

• No recurring after-hours dispatch responsibilities

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off

• Established company with a supportive team environment

• Opportunity to play an important role in daily HVAC operations

What You’ll Do

• Manage the daily HVAC dispatch board and technician assignments

• Coordinate service and maintenance appointments across multiple locations

• Plan efficient routes while balancing technician availability and customer needs

• Schedule and confirm customer appointments

• Communicate schedule changes and delays to customers and field technicians

• Follow up with customers on outstanding service estimates

• Review and audit completed service jobs for accuracy

• Process warranty part claims, returns, purchase orders, and vendor invoices

• Follow up on outstanding final payments and service paperwork

• Work closely with the HVAC Manager to keep operations organized and on schedule

What We’re Looking For

• Previous dispatching, scheduling, or service coordination experience, preferably in HVAC, plumbing, or another home service industry

• Strong organizational skills and ability to manage multiple priorities

• Experience coordinating field technicians and managing changing schedules

• Excellent customer service and communication skills

• Ability to make quick decisions and adjust schedules as needed

• Strong attention to detail and accurate recordkeeping

• Comfortable using dispatching, scheduling, and work order software

• Ability to work independently while staying connected with the team

• Dependable, proactive, and comfortable taking ownership of daily operations

Join Our Team

At Edelman, we value people who take initiative, communicate clearly, and help our teams deliver dependable service to customers.

If you have dispatching experience and enjoy keeping busy service operations organized, we'd like to hear from you.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment