HVAC Dispatcher

JH Kelly, LLC; Seattle (WA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K match

Paid time off

Life insurance

AD&D

STD & LTD

Annual bonuses

Profit sharing

Job summary

JH Kelly, LLC in Seattle, WA is seeking a positive, detail-oriented HVAC Dispatcher to join our Service team and support high-volume service operations. If you thrive in a fast-paced environment, coordinate electricians' schedules and resources, and deliver exceptional customer service, this is your opportunity to contribute to a legacy construction leader.

Responsibilities include scheduling and dispatching technicians, inputting service calls, generating work orders, maintaining records, and

Qualifications

• 2+ years in computerized dispatching, managing multiple employees and locations daily.
• High school diploma or equivalent required.
• Strong written and verbal communication, multitasking, and scheduling abilities.

Responsibilities

• Provide exceptional customer service handling inquiries, service requests, complaints, and high-volume calls.
• Input service calls, generate work orders, and ensure timely execution.
• Schedule and dispatch HVAC technicians, equipment, and vehicles based on needs and prioritise tasks.
• Maintain records, timesheets, and generate reports on progress.
• Build positive relationships with field staff, customers, and vendors; promote safety and quality protocols.

Skills

Problem solving

Multitasking

Communication

Scheduling

Team leadership

Safety minded

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Dispatch software

Job description

Thank you for your interest in joining the JH Kelly team!

For more than 100 years, we've built our reputation on the strength of our people, our commitment to safety, and the relationships we build with our employees, customers, and communities. We're always looking for talented individuals who share our values and take pride in their work.

• Comprehensive Medical/Vision/Rx – Dental/Ortho Coverage: JH Kelly pays 87.5% of total premiums.
• Paid Vacation and Holidays: Generous PTO model to support work-life balance.
• 401K: 50% company match on the first 6% of employee contributions.
• Life Insurance, AD&D, STD & LTD: Paid 100% by JH Kelly.
• Annual Performance Bonuses: Opportunity for additional compensation based on performance.
• Profit Sharing: Participate in JH Kelly’s profit-sharing program. Averaging 9% of total compensation over the past 10 years.

As part of our commitment to maintaining a safe and productive work environment, all offers of employment are contingent upon successful completion of a pre-employment drug screening. Certain positions may also require a background check and/or motor vehicle record (MVR) review based on job responsibilities.

We appreciate your interest in becoming part of the JH Kelly family and look forward to learning more about you.

Position Description

At JH Kelly, we’re seeking a positive, detail-oriented, and results-driven HVAC Dispatcher to join our Service team in Seattle, WA, and support our high-volume service operations. If you thrive in a fast-paced environment, excel at coordinating electrician schedules and resources, take pride in delivering exceptional customer service, communicate clearly under pressure, and have experience managing technicians and service calls, this is your opportunity to contribute to a legacy construction leader.

Here’s a deeper dive into what you’ll take on:

• Provide exceptional customer service by professionally handling inquiries, service requests, complaints, and high-volume, multi-line phone systems.
• Receive and accurately input service calls, generate work orders, and ensure timely execution.

Scheduling & Dispatching

• Efficiently schedule and dispatch HVAC technicians, equipment, and vehicles based on customer requirements, project specifications, and priorities.
• Monitor locations and utilization of personnel and equipment to coordinate services and maintain optimal scheduling.
• Communicate assignments clearly via phone, text, or other methods.
• Maintain accurate records, schedules, and databases using dispatch software for data entry, record retrieval, and report generation.
• Collect, review, and correct workers' timesheets for accurate payroll processing.
• Compile statistics and generate reports to track work progress and performance.

Team & Relationship Management

• Build and maintain proactive, positive relationships with field and shop craft personnel, technicians, supervisors, coworkers, customers, vendors, suppliers, subcontractors, safety, CAD/BIM, accounting, and IT teams.
• Promote and follow company safety and quality protocols.
• Undertake additional projects and tasks as assigned to support team success.

Administrative & Improvement

• Adhere to all company policies, procedures, and standards.
• Perform other duties as requested.

Position Requirements

What You Bring

• Experience: Minimum 2+ years in computerized dispatching, managing multiple employees and locations daily; relevant industry experience in Plumbing, Electrical, HVAC, Refrigeration, or Commercial services strongly preferred; customer service experience required; high-volume, multi-line phone systems experience essential.
• Education: High school diploma or equivalent required.
• Skills: Excellent problem-solving skills with the ability to multitask and prioritize in a fast-paced environment with constantly changing demands. Strong verbal and written communication skills, with patience, empathy, and professionalism when interacting with customers, technicians, and team members. Above-average proficiency in MS Office tools (Word, Excel, Outlook); proficient in database management and dispatch software. Strong organizational, scheduling, planning, time management, and prioritization skills. Ability to work effectively as part of a team, provide clear direction, motivate others, and identify the best individuals for tasks.
• Mindset: Proactive mindset with a focus on safety, quality, and continuous improvement. Willingness to work overtime as needed to meet team and project goals. High aptitude for learning new processes and software.

Physical Requirements:

This office position requires the ability to sit for extended periods while working at a computer. Candidates must have the ability to perform repetitive tasks such as typing and using a mouse. Occasional standing, walking, bending, and reaching are necessary. The role also requires good manual dexterity and hand-eye coordination for handling office equipment weighing up to 20 pounds. The ability to communicate clearly and effectively, both verbally and in writing, is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer

JH Kelly is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect. We recruit, hire, train, promote, and compensate employees based on qualifications, merit, and business needs without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process. If you require assistance or accommodation, please contact our Human Resources department.