HVAC Service Manager
JHKelly, LLC
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Benefits offered by this job
Job summary
Qualifications
- 10+ years of experience in HVAC Service managing a successful team.
- Thorough knowledge of heating, cooling, and ventilation systems.
- Proficient in data-driven process improvement.
Responsibilities
- Lead a team of dispatchers and technicians, ensuring operational excellence.
- Manage daily service operations including scheduling and troubleshooting.
- Foster a safety-first culture and maintain relationships with customers.
Skills
Education
Tools
Job description
At JH Kelly, we’re looking for a decisive, organized HVAC Service Manager who thrives on leading teams, solving problems, and delivering exceptional customer experiences. This is your chance to make a real impact. This role is for someone who brings energy, approachability, and a safety-first mindset to the table every day.
Celebrating over a century of excellence, JH Kelly is a fourth-generation, family-owned construction powerhouse with a legacy of tackling complex commercial and heavy industrial projects. With offices in Vancouver, Longview, Seattle, Bellingham, WA, and Milwaukie, OR, we’re an industry leader fueled by an award-winning team known for safety, quality, and a tight-knit, dynamic culture. Curious about our story and impact? Check us out at https://www.jhkelly.com/
We want a leader who doesn’t wait for instructions but dives in, anticipates needs, and gets things done. You’re approachable, confident without arrogance, and already leveraging modern tools (like scheduling software and data analytics) to work smarter and faster. You’re the calm in the storm, someone who earns trust through action and builds strong relationships across teams. If you can juggle dispatch, guide technicians, and keep the big picture in focus, you’re the kind of force multiplier we need to drive our HVAC service operations forward. This role is based in Seattle, WA.
As our HVAC Service Manager, you’ll lead a skilled team of dispatchers, project administrators, and service technicians, providing direction, pace, and accountability while connecting HVAC service to JH Kelly’s broader goals.
$125,000 - $175,000 annually (DOE), FLSA exempt.
- Lead and mentor a tight-knit team of dispatchers, project administrators, and service technicians, fostering collaboration and innovation in a flat organizational structure.
- Conduct regular 1:1s to provide guidance, set clear performance goals, and ensure accountability through constructive feedback and professional development plans.
- Cultivate a safety-first, customer-service mindset, ensuring your team delivers exceptional support to clients while building trust and alignment across the company.
- Actively participate in recruitment, mentoring, and training of team members.
- Oversee daily service operations, including scheduling, resource allocation, dispatch, and troubleshooting of heating, cooling, and ventilation mechanical systems in commercial and institutional buildings.
- Champion processes, procedures, and key performance metrics to drive revenue, margins, employee engagement, and excellent customer satisfaction.
- Provide exceptional customer service support by responding to inquiries and resolving issues on time using effective communication (email, phone, in-person).
- Maintain proactive and positive relationships with customers, vendors, suppliers, subcontractors, and internal teams (shop/field craft, safety, accounting, IT, CAD/BIM).
- Lead budget management, sales initiatives, and financial forecasting to ensure service operations align with company goals.
- Monitor service metrics, team performance, and customer feedback to continuously improve operations and user experience.
- Drive efficiency by implementing streamlined processes and innovative solutions based on business needs, systems, data, and resources.
- Promote and enforce a safety-first culture across all service activities, ensuring adherence to industry standards and company policies.
- Engage in industry associations to support and promote JH Kelly’s business initiatives.
- Plan, direct, and coordinate work to ensure smooth operations and on-time project delivery.
- Explore and implement innovative solutions to improve current processes and systems.
- Experience: 10+ years of experience in HVAC Service, involving knowledge of heating, cooling, and ventilation mechanical systems serving commercial and institutional buildings. Experience managing a successful service team, developing team members, driving new business, and troubleshooting mechanical systems.
- Skills: Strong interpersonal, project management, and organizational abilities to handle high-volume responsibilities. Exceptional verbal, written, and telephone communication skills. Mechanical aptitude with analytical skills and the ability to explain technical information to non-technical individuals.
- Mindset: Decisive, approachable leader who thrives in a fast-paced, customer-focused environment. Passionate about safety, team building, and fostering positive relationships.
- Tech Savvy: Proficiency in MS Office (Word, Excel, Outlook). Bonus points for experience with service management software, dispatch systems, or data-driven process improvement.
- Education: Bachelor’s degree with emphasis on Construction Management, Engineering, Business, or applicable degree, or equivalent experience.
This office position requires the ability to sit for extended periods while working at a computer. Candidates must have the ability to perform repetitive tasks such as typing and using a mouse. Occasional standing, walking, bending, and reaching are necessary. The role also requires good manual dexterity and hand-eye coordination for handling office equipment weighing up to 20 pounds. The ability to communicate clearly and effectively, both verbally and in writing, is essential. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Comprehensive Medical/Vision/Rx – Dental/Ortho Coverage: JH Kelly pays 87.5% of total premiums.
- Paid Vacation and Holidays: Generous PTO model to support work-life balance.
- 401K: 50% company match on the first 6% of employee contributions.
- Life Insurance, AD&D, STD & LTD: Paid 100% by JH Kelly.
- Annual Performance Bonuses: Opportunity for additional compensation based on performance.
- Profit Sharing: Participate in JH Kelly’s profit-sharing program.
At JH Kelly, you’re joining a family-oriented team with a legacy of excellence and a passion for innovation. You’ll support our HVAC service operations in Seattle, WA, collaborating with our Team on high-impact initiatives. This role offers room to grow far beyond the title, with the chance to become a key leader in a dynamic, award-winning environment.
Submit your resume and a brief cover letter. Tell us how you’ve led HVAC service teams, tackled challenges, and driven results in the past.
Equal Opportunity Employer, including disabled and veterans.
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