HVAC Service Dispatcher

Opportunity Interactive; Alsip (IL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid vacation

Paid holidays

Job summary

Opportunity Interactive, an Illinois-based local residential HVAC contractor, is seeking a Service Dispatcher to be the initial contact with customers and provide essential administrative support. The role involves answering calls, scheduling service, dispatching technicians, and maintaining the dispatch board and customer records.

Work hours are 7:30am–4:30pm, Monday–Friday, with a pay rate of $25.00–$28.00 per hour.

Qualifications

• 2+ years of experience in customer service, schedule coordinating, dispatching or project coordinating, or equivalent combination of education and experience.
• Advanced customer service skills.
• Microsoft Office Suite experience.
• CRM database experience.
• Dispatching experience in HVAC, plumbing, electrical, construction or similar industry is preferred but not required.

Responsibilities

• Answering incoming calls
• Schedule and coordinate all service calls as calls are received
• Create dispatch ticket for all service calls
• Dispatch technicians
• Maintain the dispatch board / schedule
• Forecast workload for 2 - 3 days out
• Contact customers with a \"Parts Pending\" status as parts are received for scheduling
• Follow up on all pending and recommended work with customers utilizing the pending work log
• Maintain the maintenance agreements, scheduling, database information, customer hard files and renewals
• Order parts for special orders
• Update customer files as information is received from installation. (Extended warranties, equipment info, new customer information)
• Maintain customer history files in database
• Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.

Skills

Customer service

Dispatching

Schedule coordination

CRM experience

Microsoft Office

Relationship management

Data entry

Tools

CRM database

Job description

HVAC Service Dispatcher | $25.00 - $28.00 per hour

Work Schedule: Monday through Friday

Work Hours: 7:30am to 4:30pm

Local Residential HVAC contractor is looking for a Service Dispatcher.

This position is the initial contact with our customers and plays a vital role in providing administrative support

Position Overview:

• Answering incoming calls
• Schedule and coordinate all service calls as calls are received
• Create dispatch ticket for all service calls
• Dispatch technicians
• Maintain the dispatch board / schedule
• Forecast workload for 2 - 3 days out
• Contact customers with a "Parts Pending" status as parts are received for scheduling
• Follow up on all pending and recommended work with customers utilizing the pending work log
• Maintain the maintenance agreements, scheduling, database information, customer hard files and renewals
• Order parts for special orders
• Update customer files as information is received from installation. (Extended warranties, equipment info, new customer information)
• Maintain customer history files in database

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• SEPP for retirement
• Paid vacation
• Paid holidays, flex days, and more!

Qualifications:

• 2 + years of experience in customer service, schedule coordinating, dispatching or project coordinating, or equivalent combination of education and experience
• Advanced customer service skills
• Microsoft Office Suite experience
• Ability to cultivate and maintain strong relationships with clients and technicians
• CRM database experience
• Strong organizational skills and high attention to detail
• Dispatching experience HVAC, plumbing, electrical, construction or similar industry experience desired, but not required

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.