HVAC Dispatcher

Yourairexperts; Dallas (TX); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA with company contribution

Life insurance

Disability insurance (short- and long-

401(k) with 4% company match

Paid holidays and PTO

Ongoing training and growth

Job summary

Yourairexperts in Dallas is seeking a Dispatcher to keep service schedules on track, support technicians, and ensure customers receive timely, exceptional service. The role emphasizes coordination with managers and a customer-first mindset.

The position offers a Monday–Friday schedule with some weekends, year-round work, and a comprehensive benefits package including medical, dental, and vision insurance, an HSA with company contribution, and a 4% company match on the 401(k).

Qualifications

• 2 years of dispatching experience (HVAC/Plumbing industry a plus)
• Strong communication and phone skills with active listening
• Ability to multitask, prioritize, and stay organized under pressure
• Familiarity with ServiceTitan or similar CRM systems preferred

Responsibilities

• Maintain daily schedules and dispatch service jobs efficiently
• Pre-call customers and manage dispatch board activity
• Monitor and resolve open service tickets
• Coordinate with service managers and technicians to address field issues
• Maintain up-to-date customer records and documentation
• Deliver top-notch customer service via phone and digital communications

Tools

ServiceTitan

Job description

Join a Top-Rated HVAC & Plumbing Team in Dallas!

Are you the kind of person who thrives on keeping things running smoothly, solving problems on the fly, and being the go-to support for a fast-paced team? If you’re organized, customer-focused, and love a good scheduling puzzle, we want to hear from you!

We’re looking for a Dispatcher to join one of the highest-rated HVAC & Plumbing companies in the greater Dallas area. In this role, you’ll be the communication hub- keeping service schedules on track, supporting technicians, and ensuring customers receive timely, exceptional service.

What You’ll Do:

Maintain daily schedules and dispatch service jobs efficiently

Pre-call customers and manage dispatch board activity

Monitor and resolve open service tickets

Coordinate with service managers and technicians to address field issues

Maintain up-to-date customer records and documentation

Deliver top-notch customer service via phone and digital communications

What You Bring:

2 years of experience in dispatching (HVAC/Plumbing industry a plus!)

Strong communication and phone skills with active listening

Ability to multitask, prioritize, and stay organized under pressure

Familiarity with ServiceTitan or similar CRM systems preferred

A customer-first mindset and a collaborative attitude

• Salary $48,000-$58,000/ year (Pay based on experience)
• Monday- Friday schedule with some weekends

Year-round work (no slow season!)

Medical, dental, and vision insurance

HSA with company contribution

Life insurance (up to $300,000 available; $100,000 guaranteed)

Short- and long-term disability

Critical illness & accident insurance

401(k) with 4% company match

Paid holidays and PTO

Ongoing training and growth opportunities - we love to promote from within!

Employee referral program

• Team-oriented culture with community events throughout the year

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.