HVAC Dispatcher: Fast-Paced, Customer-Driven Role

TurnPoint Services; Keystone Manor (IN); On-site; USD 51,577,000 - 60,174,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid parental leave

PTO and paid holidays

Life and disability insurance

Accident, critical illness, hospital &

Pet insurance & identity protection

Job summary

Chapman Heating, Air Conditioning & Plumbing in Indianapolis is seeking a Dispatcher to ensure service technicians’ daily schedules run smoothly and align with client needs in a timely and professional manner.

The Dispatcher will coordinate with the Call Center and Service Departments, guide technicians, and communicate scheduling updates to clients, with a pay range of $18.00 - $21.00 per hour.

Qualifications

• 1-2 years of customer service, dispatch, or call center experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with scheduling/dispatch software and CRM systems.
• Ability to remain calm and professional under pressure.

Responsibilities

• Ensure that technicians' schedules are followed and client needs are met in a timely manner.
• Direct technicians to next calls as needed and communicate with clients about scheduling processes.
• Enter client data accurately and maintain tickets.
• Back up other dispatchers during absences and cover lunch/breaks.

Skills

Customer service

Organizational skills

Multitasking

Verbal communication

Written communication

Scheduling software

CRM systems

Calm under pressure

Tools

Scheduling/Dispatch software

CRM systems

Job description

Chapman Heating, Air Conditioning & Plumbing in Indianapolis is seeking a Dispatcher to ensure service technicians’ daily schedules run smoothly and align with client needs in a timely and professional manner.

The Dispatcher will coordinate with the Call Center and Service Departments, guide technicians, and communicate scheduling updates to clients, with a pay range of $18.00 - $21.00 per hour.