HVAC Dispatcher — Customer-Driven Scheduling Pro

Pernell, Inc.; Smithfield (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

50% company-paid health insurance

Paid vacation after 1 year

Paid holidays after 90 days

Opportunities for professional development

Job summary

Pernell, Inc. is looking for a full-time HVAC Dispatcher in Smithfield, NC. In this role, you will provide excellent customer service, manage the dispatch of technicians, and ensure efficient operations in our office. Ideal candidates should have strong communication skills, organizational abilities, and 1-3 years of dispatch experience.

The position offers competitive pay and benefits including health insurance, paid vacation, and opportunities for professional growth.

Qualifications

• 1-3 years of dispatching experience.
• Experience with customer service or the HVAC industry is preferred.

Responsibilities

• Efficiently dispatch technicians and maintain accurate records.
• Schedule service calls and maintenance appointments.
• Follow up with customers to ensure satisfaction and resolve issues.

Skills

Excellent communication and interpersonal skills

Organizational and problem-solving skills

Proficiency with scheduling software

Ability to multitask

Education

High school diploma or equivalent

Job description

Pernell, Inc. is looking for a full-time HVAC Dispatcher in Smithfield, NC. In this role, you will provide excellent customer service, manage the dispatch of technicians, and ensure efficient operations in our office. Ideal candidates should have strong communication skills, organizational abilities, and 1-3 years of dispatch experience.

The position offers competitive pay and benefits including health insurance, paid vacation, and opportunities for professional growth.