Dispatcher

Pernell, Inc.; Smithfield (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

50% company-paid health insurance

Paid vacation after 1 year

Paid holidays after 90 days

Opportunities for professional development

Job summary

Pernell, Inc. is looking for a full-time HVAC Dispatcher in Smithfield, NC. In this role, you will provide excellent customer service, manage the dispatch of technicians, and ensure efficient operations in our office. Ideal candidates should have strong communication skills, organizational abilities, and 1-3 years of dispatch experience.

The position offers competitive pay and benefits including health insurance, paid vacation, and opportunities for professional growth.

Qualifications

• 1-3 years of dispatching experience.
• Experience with customer service or the HVAC industry is preferred.

Responsibilities

• Efficiently dispatch technicians and maintain accurate records.
• Schedule service calls and maintenance appointments.
• Follow up with customers to ensure satisfaction and resolve issues.

Skills

Excellent communication and interpersonal skills

Organizational and problem-solving skills

Proficiency with scheduling software

Ability to multitask

Education

High school diploma or equivalent

Job description

Job Summary

Join Call Pernell, Inc. as a full-time HVAC Dispatcher and help keep our office efficient, productive, and ready to serve our customers' needs! Let your communication skills shine and enjoy variety in your workdays while earning a competitive salary.

Benefits

• Opportunities for professional development and growth within the company
• 50% company-paid health insurance
• Paid vacation after 1 year
• Paid holidays after 90 days

Are you detail‑oriented and customer service‑driven? If so, we want you on our Smithfield, NC team! Apply today.

Who Are We?

Call Pernell Inc. offers a dynamic and supportive work environment where your contributions are valued and recognized. We provide competitive compensation, comprehensive training, and opportunities for professional growth. Our mission is to give physical and emotional comfort to the members of our community by providing solutions that overcome the dangers and aggravations related to their home's climatic conditions. That's why we hire world‑class technicians and support staff to ensure that our customers are safe, comfortable, and in control of their indoor environment.

We pledge to everyone that we are heating and air conditioning professionals, and we accept, with honor, such responsibility with the utmost devotion. Join our team and be part of a company that takes pride in making a difference in the lives of our customers!

Does This Sound Like You?

As an HVAC Dispatcher, your role revolves around providing excellent customer service, efficiently dispatching technicians, and maintaining accurate records. You're an important part of our office, ensuring techs show up to jobs on time and perform quality work. Throughout the day, you dispatch techs, provide job details and locations, and ensure seamless service.

You also talk to customers to schedule service calls and maintenance appointments, answer questions, generate quotes, and make additional sales when appropriate. When the job's done, you follow up with the customer to ensure satisfaction and to resolve any issues they have. You adjust schedules as needed for emergencies, complete accurate job and customer records, and perform data entry.

Qualifications

Here’s What You Need:

• Excellent communication and interpersonal skills
• Organizational and problem‑solving skills
• Proficiency with scheduling software or an ability to learn
• Ability to multitask and manage time effectively in a fast‑paced environment
• High school diploma or equivalent
• 1‑3 years of dispatching experience

Preferred Qualifications

• At least one year of experience with customer service or the HVAC industry
• Additional coursework or experience in a related field

Ready to Apply?

Join our office today and take charge of our dispatch efforts! Become our HVAC Dispatcher by filling out our initial, mobile‑friendly application!