HVAC Service Dispatcher: Scheduling Pro

HW Staffing Solutions; Deer Park (NY); On-site; USD 29,000 - 40,000; Full time

Job summary

HW Staffing Solutions in Smithtown, NY is seeking an experienced Service Dispatcher to join our HVAC/R service team. The role coordinates field technicians, communicates with customers, and keeps the service department running smoothly.

Responsibilities include scheduling daily service calls, dispatching technicians, updating the service management system, and maintaining accurate records. Strong communication, organization and data-entry skills are essential for success.

Qualifications

• Typical dispatcher qualifications include strong data-entry and computer skills.
• Excellent organizational and time-management abilities.
• Strong verbal and written communication skills.
• Professional and tactful customer communications by phone.

Responsibilities

• Coordinate and schedule daily service calls for HVAC/R field technicians.
• Dispatch technicians based on service needs, location, and availability.
• Communicate with customers regarding service calls, scheduling, and updates.

Skills

Data entry

Computer skills

Organizational skills

Time management

Verbal communication

Written communication

Customer service

Attention to detail

Punctuality

Teamwork

Job description

HW Staffing Solutions in Smithtown, NY is seeking an experienced Service Dispatcher to join our HVAC/R service team. The role coordinates field technicians, communicates with customers, and keeps the service department running smoothly.

Responsibilities include scheduling daily service calls, dispatching technicians, updating the service management system, and maintaining accurate records. Strong communication, organization and data-entry skills are essential for success.