HVAC Dispatcher & CSR Admin — Growth & Benefits

Time Savers HVAC; Loveland (OH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance package

Paid holidays

Vacation package

Paid time off (PTO)

Retirement program

Job summary

Time Savers Heating & Cooling in Loveland, OH is seeking a full-time Dispatcher-CSR-Admin Assistant to handle calls, scheduling, and client relations within a growing family-owned company.

The role includes maintaining maintenance agreements, processing billing and renewals, handling emails, financing, and parts orders, and supporting marketing efforts. Training is provided, with a 7:30 AM–3:30 PM, Monday–Friday schedule in a collaborative office environment.

Qualifications

• High school diploma or equivalent.
• Experience in an administrative or customer service position is preferred but not required.
• Knowledge of the HVAC industry would be a plus.

Responsibilities

• Answer incoming calls to schedule/reschedule appointments and assist customers.
• Maintain dispatch board and keep technicians informed.
• Debrief technicians after service calls and follow up with customers to resolve issues.
• Process maintenance agreements, billing, scheduling, renewals, and new contracts.
• Respond to emails, process customer financing, contact sales leads, order parts, and data entry.
• Manage social media accounts and assist with marketing initiatives and promotions.

Skills

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Time Savers Heating & Cooling in Loveland, OH is seeking a full-time Dispatcher-CSR-Admin Assistant to handle calls, scheduling, and client relations within a growing family-owned company.

The role includes maintaining maintenance agreements, processing billing and renewals, handling emails, financing, and parts orders, and supporting marketing efforts. Training is provided, with a 7:30 AM–3:30 PM, Monday–Friday schedule in a collaborative office environment.