Dispatcher - CSR - Admin Assistant

Time Savers HVAC; Loveland (OH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance package

Paid holidays

Vacation package

Paid time off (PTO)

Retirement program

Job summary

Time Savers Heating & Cooling in Loveland, OH is seeking a full-time Dispatcher-CSR-Admin Assistant to handle calls, scheduling, and client relations within a growing family-owned company.

The role includes maintaining maintenance agreements, processing billing and renewals, handling emails, financing, and parts orders, and supporting marketing efforts. Training is provided, with a 7:30 AM–3:30 PM, Monday–Friday schedule in a collaborative office environment.

Qualifications

• High school diploma or equivalent.
• Experience in an administrative or customer service position is preferred but not required.
• Knowledge of the HVAC industry would be a plus.

Responsibilities

• Answer incoming calls to schedule/reschedule appointments and assist customers.
• Maintain dispatch board and keep technicians informed.
• Debrief technicians after service calls and follow up with customers to resolve issues.
• Process maintenance agreements, billing, scheduling, renewals, and new contracts.
• Respond to emails, process customer financing, contact sales leads, order parts, and data entry.
• Manage social media accounts and assist with marketing initiatives and promotions.

Skills

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Time Savers Heating & Cooling in Loveland, OH is looking to hire a full-time Dispatcher - CSR - Admin Assistant. Do you have a type A personality? Are you comfortable on the phone? Would you like to work for a growing family-owned company? If so, please read on!

This Dispatcher - CSR Admin Assistant position earns a competitive wage of $18.00 - $23/hour, depending on experience. We provide fantastic benefits to our office team, including:

• competitive health insurance package
• paid holidays
• a vacation package
• paid time off (PTO)
• a retirement program

Additionally, we offer this position on-the-job training.

ABOUT TIME SAVERS HEATING & COOLING

At Time Saver Heating & Cooling, we have over 33 years of experience in residential and commercial heating and air conditioning. We install and service gas furnaces, oil furnaces, heat pumps, air conditioners, boilers, ductless systems, and indoor air quality systems for residential use. Our goal is to provide reliable quality service for all our customers' needs. With expert technicians and professional installations, we will fix it right the first time!

As a family-oriented company, we truly appreciate our valued employees. We enjoy a relaxed atmosphere with easy processes set in place to keep us organized. In addition to excellent benefits and perks, we offer a supportive work environment!

A DAY IN THE LIFE OF A DISPATCHER/ CUSTOMER SERVICE RELATIONS/ ADMINISTRATIVE ASSISTANT

As a Dispatcher - CSR - Admin Assistant, you are the cornerstone of our company. You answer incoming phone calls to schedule or reschedule appointments as well as help customers with anything else they may need. Your friendly voice is a welcoming first impression as our clients reach out for HVAC services. Using your excellent customer service skills, you build a great rapport with each client. Because you invest time in having a thorough knowledge of our services, you confidently answer client questions.

You schedule calls to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. Keeping everything organized, you maintain the dispatch board and keep our technicians informed. After each service call, you debrief technicians and follow up with customers. You enjoy completing these happy calls, but if complaints occur, you use your customer service skills to quickly resolve the situation. When dispatching our technicians, you accurately relay necessary information. If complaints occur, you use your customer service skills to quickly resolve the situation.

In addition to your dispatch duties, you maintain the maintenance agreements, including billing, scheduling, renewals, and new contracts. You also respond to emails, process customer financing, contact sales leads, order parts, and complete data entry. Beyond these responsibilities, you'll contribute to the growth of our company by managing our social media accounts, engaging with our online community, and assisting with marketing initiatives and promotions. This is a great opportunity for someone who enjoys variety in their day, thrives in a fast-paced environment, and loves building strong relationships with clients while taking pride in being part of a team that makes a difference. You love working directly with our clients and take pride in the part you play in our company!

QUALIFICATIONS FOR A DISPATCHER - CSR - ADMIN ASSISTANT

• High school diploma or equivalent
• Ability to use Microsoft Office products
• Customer service skills

Experience in an administrative or customer service position is preferred but not required. Knowledge of the HVAC industry would be a plus. Can you effectively manage various tasks? Are you organized and attentive to detail? Do you enjoy data entry? Are you service-oriented? Do you have top-notch time management skills? If yes, you might just be perfect for this entry-level administrative position!

WORK SCHEDULE FOR ADISPATCHER - CSR - ADMIN ASSISTANT

This entry-level HVAC administrative position is full-time and typically works in our office from 7:30 AM - 3:30 PM Monday - Friday.

Location: 45140