HVAC Dispatcher: Schedule & Customer Care Pro

Express Employment Professionals; Fort Collins (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Medical insurance

Dental insurance

Vision insurance

Short-Term Disability

Life Insurance

Job summary

Express Employment Professionals in Fort Collins is hiring a Dispatcher to keep service operations running smoothly. If you enjoy staying organized, coordinating teams, and delivering great customer service, this role fits you.

You will manage customer communications, schedule service visits, dispatch technicians, and handle data entry, invoicing, and compliance tasks. Prior dispatch or HVAC exposure is preferred, and proficiency with Microsoft and Google tools is expected.

Qualifications

• Customer service and dispatch experience required; background in HVAC or a related industry preferred.
• Proficiency in Microsoft and Google Suite.
• Excellent attention to detail and strong organizational skills.
• Willingness and ability to learn new systems.

Responsibilities

• Manage customer communication, schedule service appointments, and maintain accurate customer/job data
• Dispatch technicians efficiently, coordinate site access/details, and respond to urgent service needs
• Support administrative and operational tasks including invoicing, work orders, service agreements, and compliance documentation
• Track job progress, review technician notes, provide status updates, and follow up to ensure customer satisfaction

Skills

Customer service

Dispatch experience

Microsoft Suite

Google Suite

Job description

Express Employment Professionals in Fort Collins is hiring a Dispatcher to keep service operations running smoothly. If you enjoy staying organized, coordinating teams, and delivering great customer service, this role fits you.

You will manage customer communications, schedule service visits, dispatch technicians, and handle data entry, invoicing, and compliance tasks. Prior dispatch or HVAC exposure is preferred, and proficiency with Microsoft and Google tools is expected.