HVAC Dispatcher & CSR: Fast, Friendly Service & Growth

Trustal Recruiting; Milford (CT); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Training & development

Career growth

Team environment

Job summary

Modern Heating and Air Conditioning is seeking an HVAC Dispatcher / Customer Service Representative to join our Milford, CT team. You will schedule and dispatch HVAC technicians, manage customer inquiries, and maintain accurate CRM data while delivering exceptional service.

Ideal candidates have 2–3 years in customer service and dispatching, with high school diploma or equivalent and familiarity with scheduling/CRM tools.

Qualifications

• 2–3 years of customer service and dispatching experience.
• High school diploma or equivalent; HVAC knowledge is a plus.
• Familiar with scheduling and CRM software is advantageous.

Responsibilities

• Answer incoming calls and handle inquiries professionally.
• Schedule and dispatch HVAC technicians across the service area.
• Maintain communication with technicians and customers for timely service.
• Input and update job data in the CRM system.
• Address customer concerns with empathy and problem solving.
• Assist with invoicing, parts tracking, and AR follow-up calls.
• Support a positive team environment and company growth.

Skills

Customer service

Dispatching

Communication

Multitasking

Time management

Education

High school diploma or equivalent

HVAC knowledge (bonus)

Tools

ServiceTitan

Housecall Pro

FieldEdge

Job description

Modern Heating and Air Conditioning is seeking an HVAC Dispatcher / Customer Service Representative to join our Milford, CT team. You will schedule and dispatch HVAC technicians, manage customer inquiries, and maintain accurate CRM data while delivering exceptional service.

Ideal candidates have 2–3 years in customer service and dispatching, with high school diploma or equivalent and familiarity with scheduling/CRM tools.