HVAC Dispatcher

Skybluehvac; Hyde Park Township (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Dispatcher, where you will play a crucial role in ensuring exceptional service delivery. This position involves managing schedules, supporting field technicians, and maintaining effective communication with clients. As a vital link between the service team and clients, you will ensure that appointments are efficiently scheduled and that technicians are well-prepared for their tasks. If you thrive in a fast-paced environment and enjoy problem-solving, this role offers a fantastic opportunity to make a real impact in a supportive and positive workplace.

Qualifications

• Strong communication skills to interact with clients and technicians.
• Ability to manage scheduling and dispatch effectively.

Responsibilities

• Answer client and technician calls, scheduling appointments promptly.
• Dispatch technicians efficiently to maximize service department productivity.

Skills

Customer Service

Communication Skills

Scheduling

Problem Solving

Education

High School Diploma

Tools

Dispatch Software

Job description

Job Description:
As a proud member of the Sky Blue team, you will be a positive representation of the company by exhibiting
the company’s core values, following standards, and providing excellent service externally and internally. You will provide daily support to the Service Technicians in the field while managing dispatch boards and resolving job site complications.

Job Duties:

1. Take return phone calls from clients and technicians, answering questions and scheduling/rescheduling appointments.
2. Timely lead handling from any third-party source, ensuring leads are contacted, booked, and returning client calls have been made.
3. Make outbound calls to existing attached and non-attached customers to book appointments and keep schedules full for the service department.
4. Dispatch for profit, ensuring that the correct technicians are scheduled on the correct calls.
5. Work with the call-by-call manager to ensure that the right opportunities are scheduled to the right calls.
6. Provide field support to the technicians with anything customer service related.
7. Clear the technicians prior to them leaving their appointments.

Job Expectations:
A Dispatcher is required to show up each day for all scheduled shifts and perform all job duties listed
above. If for any reason they are unable to fulfill any or all of their duties or will be unable to be at any scheduled shift, they are required to notify the Office Manager at least 2 hours prior to their shift. A Dispatcher is required to be a positive representation of the Sky Blue Team at all times, following all handbook rules and policies, professionally.