HVAC DISPATCHER CUSTOMER SERVICEC

ZipRecruiter; Lexington (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for an HVAC Dispatcher Customer Service representative to enhance customer satisfaction by providing essential product and service information. This role involves addressing customer inquiries, troubleshooting issues, and maintaining accurate records. With a focus on work-life balance and a supportive environment, this family-owned business offers competitive pay and benefits, including paid time off and a 401(k) plan. If you are passionate about customer service and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Paid Time Off

401(k)

Paid Holidays

Qualifications

• Previous experience in customer service or sales is essential.
• Excellent written and verbal communication skills are required.

Responsibilities

• Handle customer inquiries and complaints effectively.
• Troubleshoot and resolve product issues and concerns.

Skills

Customer Service

Sales

Communication Skills

Multitasking

Job description

Job Description

We are seeking an HVAC Dispatcher Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

1. Handle customer inquiries and complaints
2. Provide information about the products and services
3. Troubleshoot and resolve product issues and concerns
4. Document and update customer records based on interactions
5. Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description:

Great small family-owned business that focuses on family and work-life balance, with no nights or weekends. We offer competitive pay for quality performance and skills that meet the needs and demands of our industry. Benefits include Paid Time Off, 401(k), and paid holidays.