Dispatcher

Edwards Air Enterprise LLC; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Performance bonus

Competitive pay

Advancement opportunities

Paid time off

Career growth

Industry training

Job summary

Edwards Air Enterprise LLC is seeking a professional Dispatcher to handle emergency and non-emergency HVAC calls. You will receive calls, document details, and quickly determine the appropriate actions to take, ensuring accurate and timely responses.

The ideal candidate is highly organized, able to multitask, and works well under pressure, with prior dispatcher experience preferred. This role offers benefits and opportunities for advancement within a growing team.

Qualifications

• High school diploma or GED is required.
• Dispatcher or similar experience recommended.
• Excellent typing and data entry skills.
• Understanding of emergency response procedures in HVAC.
• Strong verbal and written communication skills.
• Highly organized with multitasking and prioritization.
• Ability to work well under pressure.

Responsibilities

• Receive inbound HVAC emergency and non-emergency calls.
• Collect and document caller information.
• Prioritize calls by urgency.
• Transmit information to the appropriate person or department.
• Direct response units to locations.
• Monitor status of the response team.
• Assist with permits and scheduling inspections.
• Create proposals, invoices, and order parts.

Skills

Typing speed

Data entry

Verbal communication

Written communication

Organizational skills

Multitasking

Working under pressure

Education

High school diploma/GED

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.

Responsibilities

• Receive inbound HVAC emergency and non-emergency calls
• Collect and document information from callers
• Prioritize calls according to the level of urgency
• Transmit information to the appropriate person or department
• Direct response units to appropriate location
• Monitor status of the response team
• Helping with pulling permits and scheduling inspections
• Administrative duties such as creating proposals, creating and sending invoices, ordering parts

Qualifications

• High school diploma/GED
• Previous experience as a Dispatcher or in a similar position recommended
• Excellent typing and data entry skills
• Understanding of best practices and procedures for emergency response situations in HVAC
• Strong verbal and written communication skills
• Highly organized with the ability to multitask and prioritize projects
• Ability to work well under pressure