Plumbing/HVAC Service Department Dispatch and Operations Support

Services By J National LLC; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Dental insurance

Health insurance

Training & development

Vision insurance

Job summary

Services By J National LLC in Dallas, Texas is looking for a detail-oriented professional to join their Service Department. The role focuses on dispatching field technicians, monitoring job progress, and maintaining communication with customers. Ideal candidates should have 2+ years in dispatch or scheduling, excellent communication skills, and the ability to thrive in a fast-paced environment. This is a full-time, in-office position with a supportive team culture and opportunities for growth.

Qualifications

• 2+ years of experience in dispatch, scheduling, or operations (service industry preferred).
• Familiarity with property management or trade services (HVAC, plumbing, restoration, etc.).

Responsibilities

• Dispatch field technicians across Texas based on job urgency, location, and skillset.
• Maintain daily communication with customers and internal teams.
• Ensure jobs are updated in software with accurate notes, photos, and status.
• Support ops manager with vendor coordination and materials tracking.

Skills

Excellent communication skills

Customer service skills

Strong attention to detail

Ability to stay organized

Experience in dispatch or scheduling

Tools

FieldPulse

ServiceTitan

Job description

Benefits

• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Position Overview

We’re looking for a detail-oriented, high-energy professional to join our Service Department. This position is responsible for assisting in dispatch, analyzing service tickets, and preparing jobs for billing.

This is a critical, front-line role that requires strong organizational skills, multitasking, and professional communication.

Key Responsibilities

• Dispatch field technicians across Texas based on job urgency, location, and skillset
• Monitor job progress, scheduling, and technician availability
• Maintain daily communication with customers and internal teams
• Ensure jobs are updated in software (e.g. FieldPulse/QuickBooks) with accurate notes, photos, and status
• Assist with service call intake, job creation, and scheduling
• Track job progress from dispatch to completion and follow up as needed
• Support ops manager with vendor coordination and materials tracking
• Help manage emergencies, job escalations, and service updates
• Close out jobs and check for discrepancies.

Ideal Candidate Will Have

• 2+ years of experience in dispatch, scheduling, or operations (service industry preferred)
• Excellent communication and customer service skills
• Strong attention to detail and follow-through
• Ability to stay calm and organized in a fast-paced environment
• Proficiency in scheduling or dispatch software (FieldPulse, ServiceTitan, etc. a plus)
• Familiarity with property management or trade services (HVAC, plumbing, restoration, etc.)

What We Offer

• Full-time, in-office role with room to grow
• Supportive team culture with training and mentorship
• Competitive pay based on experience