PlumbingHVAC Service Department Dispatch and Operations Support

Services By J National LLC; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Company parties

Dental insurance

Health insurance

Vision insurance

Training & development

Job summary

A leading company in field services seeks a Dispatcher to manage technician schedules and support operations. The role requires strong organizational and communication skills with an emphasis on multitasking in a fast-paced environment. Ideal candidates will have service industry experience and proficiency in relevant software, contributing to a supportive team culture and competitive pay.

Qualifications

• 2+ years of experience in dispatch, scheduling, or operations (service industry preferred).
• Proficiency in scheduling or dispatch software (FieldPulse, ServiceTitan, etc.).
• Familiarity with property management or trade services (HVAC, plumbing, etc.).

Responsibilities

• Dispatch field technicians based on job urgency, location, and skillset.
• Maintain daily communication with customers and internal teams.
• Track job progress from dispatch to completion.

Skills

Communication

Customer Service

Organizational Skills

Multitasking

Attention to Detail

Tools

Scheduling software

Dispatch software

Job description

Benefits:

Company parties

Competitive salary

Dental insurance

Health insurance

Training & development

Vision insurance

Position Overview:

We’re looking for a detail-oriented, high-energy professional to join our Service Department. This position is responsible for dispatching technicians, coordinating job schedules, communicating with property managers, and supporting daily operations to keep our fast-paced field services running smoothly.

This is a critical, front-line role that requires strong organizational skills, multitasking, and professional communication.

Key Responsibilities:

Dispatch field technicians across Texas based on job urgency, location, and skillset

Monitor job progress, scheduling, and technician availability

Maintain daily communication with customers and internal teams

Ensure jobs are updated in software (e.g. FieldPulse/QuickBooks) with accurate notes, photos, and status

Assist with service call intake, job creation, and scheduling

Track job progress from dispatch to completion and follow up as needed

Support ops manager with vendor coordination and materials tracking

Help manage emergencies, job escalations, and service updates

Ideal Candidate Will Have:

2+ years of experience in dispatch, scheduling, or operations (service industry preferred)

Excellent communication and customer service skills

Strong attention to detail and follow-through

Ability to stay calm and organized in a fast-paced environment

Proficiency in scheduling or dispatch software (FieldPulse, ServiceTitan, etc. a plus)

Familiarity with property management or trade services (HVAC, plumbing, restoration, etc.)

What We Offer:

Full-time, in-office role with room to grow

Supportive team culture with training and mentorship

Competitive pay based on experience