HVAC Dispatcher

Peter Levi Plumbing, Heating, Cooling and Drains; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a reliable HVAC Dispatcher to coordinate technicians and ensure efficient service delivery. This role involves making dispatch decisions, communicating with customers, and tracking technician work status. Join a supportive team that values your professional growth and offers a dynamic work environment. With over 40 years of experience, this company is committed to providing high-quality service and fostering a collaborative atmosphere. If you're ready to take the next step in your career and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision Plans

Vacation Pay

401k Retirement Plan

Life Insurance

Ongoing Training

Company Vehicle

Tools and Equipment Provided

Uniforms and Laundering

Referral Bonuses

Fun Company Sponsored Events

Qualifications

• 2+ years of experience as a Dispatcher or Call Center Rep.
• Excellent communication and interpersonal skills required.

Responsibilities

• Coordinate and dispatch technicians to jobs for timely service.
• Communicate with customers regarding service time frames and updates.

Skills

Communication Skills

Organizational Skills

Time Management

Customer Service

Multi-tasking

Education

High School Diploma or Equivalent

Job description

We are seeking a reliable and efficient HVAC Dispatcher to join our team in Sacramento, CA. You will be responsible for coordinating and dispatching our technicians to the jobs assigned to ensure timely and efficient services for our customers. You will make dispatch decisions related to scheduling, delegating HVAC service, repair, and sales calls to the field staff. Other duties include but are not limited to:

• Communicate with customers and technicians regarding service time frame, appointment availability, delays, or special instructions
• Working closely with the customer service team members and field staff
• Track field technician work location, equipment, and work status
• Monitor scheduled service appointments and help anticipate dispatching decisions throughout the workday
• Relay accurate information to customers and technicians, ensuring proficient and quality experiences
• Make sound, efficient, and profitable decisions to direct field staff throughout the service areas based on urgency, logistics, technician skill sets and specialized equipment
• May work overtime as needed
• Perform other relevant duties as assigned by the needs of the business

What do I need?

• High school diploma or equivalent
• 2+ years of experience as a Dispatcher, or Call Center Rep
• Must have Weekend Availability (Possible Tuesday - Saturday)
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong customer service skills with ability to communicate effectively both written and verbally
• Ability to meet all Company safety requirements

What's in it for me?

• Medical, Dental, and Vision plans for you and your family
• Vacation Pay, Sick Pay, and Holiday Pay
• 401k Retirement Plan with company match
• Life insurance and accident insurance
• Special Program Options: FSA & EAP
• Referral Bonuses, Loan Program, and Employee Discounts Program
• Ongoing Training for your Professional Development & Life Skills
• Uniforms and Uniform Laundering – Work Boot Allowance
• Tools and Equipment Provided
• Company Vehicle & Gas Card (for select roles)
• Company issued iPhone (+ iPad for select roles)
• Fun company sponsored events with lots of giveaways
• Working in an energetic, collaborative, and fun environment

About Us:
For over 40 years Bonney Plumbing Electrical Heating and Air has been committed not only to providing high-quality service to customers, but also our team members as well. Through ongoing support and encouragement, we understand your need to grow professionally and personally and go the extra mile to make sure that happens. As a result, beyond our A+ rating from the Better Business Bureau, Bonney was named The Sacramento Business Journal’s “Best Place to Work.” We are all about your future. Whether you’re ready to take on a new trade in plumbing, electrical, or HVAC, or you’re a veteran in the field looking for a chance to grow, it all starts here. Being a part of the Bonney team is more than just a job, it’s the opportunity of a lifetime.

Bonney Plumbing, Electrical, Heating and Air