Dispatcher

MV Transportation; Chicago, Cary (IL, NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Dispatcher to oversee daily route operations in a fast-paced environment. This role involves direct communication with drivers and clients to ensure safe and timely service. The ideal candidate will have at least three years of experience in the passenger transportation sector, showcasing strong leadership and organizational skills. Join a company committed to excellence in service delivery and employee satisfaction, where your contributions will directly impact operational success and customer satisfaction.

Qualifications

• Minimum three years of experience dispatching in passenger transportation.
• Proficient in dispatch tools and Microsoft Office.

Responsibilities

• Direct day-to-day route operations and communicate with drivers.
• Monitor service quality and manage trip assignments.

Skills

Dispatching Experience

Microsoft Office

Trapeze Software

Leadership Skills

Organizational Skills

Communication Skills

Tools

Trapeze - ViewPoint

Dispatch Manager

Schedule Editor

Job description

Dispatcher

Job Locations

US-IL-Chicago

ID

2025-9481

Position Type

Regular Full-Time

Overview

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Responsibilities

MV Transportation is seeking a Dispatcherwho works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Job Responsibilities:

Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Qualifications

Talent Requirements:

• Minimum three (3) years of experience dispatching within the paratransit or passenger transportation industry.
• Computer Skills with Knowledge of Microsoft Office, Trapeze or industry related dispatching software
• Proficient in use of dispatch tools available to manage trips (e.g., Trapeze - ViewPoint, Dispatch Manager and Schedule Editor)
• Excellent leadership, organizational, and communication skills

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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