HVAC Dispatch Specialist - Fast-Paced & Impactful

C&C Heating and Air Conditioning; Michigan; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Job summary

C&C Heating and Air Conditioning in Metro-Detroit is seeking a dedicated Dispatcher to join our family-owned HVAC team. You will match customer calls with the right technician, ensuring timely and accurate communication in a fast-paced environment.

Ideal candidates are organized, professional, and service-minded, with at least one year of dispatching experience and proficiency with Microsoft Office. We offer a stable full-time role with a 9:00 AM–5:30 PM schedule and competitive pay.

Qualifications

• Minimum 1 year of dispatching experience in a service industry.
• Knowledge of the industry is recommended but not required.
• High school diploma or GED.
• Previous experience with Microsoft Office.

Responsibilities

• Learn the business and prioritize urgent customer calls.
• Relay detailed and accurate information to technicians in the field to ensure quality customer experience.
• Record and report service calls.
• Participate in training to grow as a professional.
• Update customers on the technician’s progress throughout the day.

Skills

Dispatching experience

Customer service

Organizational skills

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

C&C Heating and Air Conditioning in Metro-Detroit is seeking a dedicated Dispatcher to join our family-owned HVAC team. You will match customer calls with the right technician, ensuring timely and accurate communication in a fast-paced environment.

Ideal candidates are organized, professional, and service-minded, with at least one year of dispatching experience and proficiency with Microsoft Office. We offer a stable full-time role with a 9:00 AM–5:30 PM schedule and competitive pay.