Dispatcher

C&C Heating and Air Conditioning; Michigan; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Job summary

C&C Heating and Air Conditioning in Metro-Detroit is seeking a dedicated Dispatcher to join our family-owned HVAC team. You will match customer calls with the right technician, ensuring timely and accurate communication in a fast-paced environment.

Ideal candidates are organized, professional, and service-minded, with at least one year of dispatching experience and proficiency with Microsoft Office. We offer a stable full-time role with a 9:00 AM–5:30 PM schedule and competitive pay.

Qualifications

• Minimum 1 year of dispatching experience in a service industry.
• Knowledge of the industry is recommended but not required.
• High school diploma or GED.
• Previous experience with Microsoft Office.

Responsibilities

• Learn the business and prioritize urgent customer calls.
• Relay detailed and accurate information to technicians in the field to ensure quality customer experience.
• Record and report service calls.
• Participate in training to grow as a professional.
• Update customers on the technician’s progress throughout the day.

Skills

Dispatching experience

Customer service

Organizational skills

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Do you love being in the middle of all the action? Are you tired of watching the clock because your job lacks any type of excitement? Then we have a golden opportunity for you, my friend! We are a business seeking a Dispatcher to join our thriving company. If you are qualified, we would love to hear from you!

Who We Are

We are a family-owned and operated HVAC contractor in the Metro-Detroit area and have been serving our customers since 1948. We have developed a culture that invites our employees to be an integral part of our team by inspiring with praise, recognition, and offering ongoing training and education. Our customers rave about our technicians and demand only they can work in their home. We believe our team members perform their best when they are in a supportive environment and surrounded by hard-working, like-minded teammates. People often come to us simply looking for a job, but they stay because they have found a fulfilling career with room to grow and opportunities to excel.

Why Choose C&C Heating and Air Conditioning?

• $18.00 – $22.00 per hour
• Paid Time Off
• 401(k)

Job Type: Full-time

Schedule: 9AM - 5:30PM

Overview

We are looking for a dedicated and organized Dispatcher to join our team. In this role, you will evaluate customer calls and match the right technician to every job. The ideal candidate is professional, detail-oriented, and passionate about helping others.

The Big Task

• Learn the business and learn how to prioritize the most urgent customer calls
• Ensure quality customer experience by relaying detailed and accurate information to the technicians in the field
• Record and report the service calls
• Participate in training so that you grow and develop as a professional
• Update customers throughout the day on the technician’s progress

What We Are Looking For

• Minimum of 1 year of experience dispatching in service industry
• Knowledge of industry is recommended but not required
• High school diploma or general education degree (GED)
• Previous experience with Microsoft Office
• Highly organized with exceptional follow-through abilities
• Outgoing personality that blends well with a fast-paced, goal-driven environment
• Highly motivated, flexible, and great attitude on life

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.