HVAC Dispatch Specialist — Fast-Paced, Customer-Focused

Illiana Heating & Air Conditioning; Cedar Lake (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Full medical, dental, vision

401(k) with company match

Training stipends

Career advancement opportunities

Job summary

Illiana Heating & Air in Cedar Lake, IN is seeking a Dispatcher to manage service requests, dispatch technicians, and maintain strong customer communication. You will coordinate schedules, gather job details, and ensure timely updates to customers.

Ideal candidates have a high school diploma, experience with dispatch software/CRM, and a service mindset. Evening/weekend availability may be required; growth opportunities available.

Qualifications

• Proficient computer skills including dispatch software, CRM systems, and Microsoft Office.
• Familiarity with HVAC, plumbing, or electrical terminology.
• Calm under pressure with strong problem-solving and decision-making.
• Attention to detail and accurate data entry.
• Flexible to evenings/weekends if required.
• Knowledge of local geography to schedule by location.
• Team player with strong communication.
• High school diploma or equivalent.

Responsibilities

• Receive incoming service requests via phone, email, or portal and document details.
• Schedule and dispatch technicians based on availability, skill, and proximity.
• Provide customers with ETA, updates, and delays.
• Monitor technician progress and optimize resource utilization.
• Coordinate with technicians and manage job details and special instructions.
• Maintain and update service statuses in the system.
• Assist with inventory levels and parts coordination.
• Handle inquiries and resolve customer concerns professionally.
• Collaborate with service manager and team to address operational challenges.
• Keep knowledge of services, pricing, and policies current.
• Serve as secondary customer service representative when needed.

Job description

Illiana Heating & Air in Cedar Lake, IN is seeking a Dispatcher to manage service requests, dispatch technicians, and maintain strong customer communication. You will coordinate schedules, gather job details, and ensure timely updates to customers.

Ideal candidates have a high school diploma, experience with dispatch software/CRM, and a service mindset. Evening/weekend availability may be required; growth opportunities available.