HVAC Dispatch Lead — Emergency & Scheduling

Oncourse Home Solutions; Naperville (IL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive pay for performance

Comprehensive Health Coverage

401(k) Plan with 4% Company Match

Generous Paid Time Off

Education Assistance

FSA/HSA options

Employee Wellness

Vibrant Company Culture

Job summary

Oncourse Home Solutions in Naperville is seeking a Dispatcher (Mid-Shift) to effectively schedule IHT technicians and plumbers. You will manage daily workloads, prioritize emergencies, and ensure routing is optimized to 100% capacity while maintaining a positive customer experience.

This in-office role requires Monday–Friday 10:30am–7pm with Saturday rotations, HVAC knowledge, and 3–5 years dispatching experience. Proficiency in Microsoft and Google Suites and Oracle Field Service is preferred.

Qualifications

• 3-5 years of dispatching experience with a Field Operations focus.
• 3-5 years minimum in a dispatching role with HVAC knowledge.
• Knowledge of trade services which may include HVAC, Appliance, Plumbing, and Electrical.

Responsibilities

• Managing day-to-day technician workload and scheduling installs.
• Identifying, prioritizing, and dispatching emergency work in a timely and accurate manner.
• Review and verify next day, week, month routing, to ensure workload is at 100% capacity.
• Create and maintain a positive customer service experience while pro-actively optimizing operation.

Skills

Dispatching

HVAC knowledge

Microsoft Suite

Google Suite

Education

High School diploma/GED

BA/BS degree (preferred)

Tools

Oracle Field Service

Microsoft Office

Job description

Oncourse Home Solutions in Naperville is seeking a Dispatcher (Mid-Shift) to effectively schedule IHT technicians and plumbers. You will manage daily workloads, prioritize emergencies, and ensure routing is optimized to 100% capacity while maintaining a positive customer experience.

This in-office role requires Monday–Friday 10:30am–7pm with Saturday rotations, HVAC knowledge, and 3–5 years dispatching experience. Proficiency in Microsoft and Google Suites and Oracle Field Service is preferred.