HVAC Dispatch & Scheduling Specialist

ARS; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Insurance after 31 days

Dental, vision

401(k) with company match

PTO + holidays

Life insurance

Career growth opportunities

Job summary

ARS-Rescue Rooter is seeking a highly organized Dispatcher to coordinate scheduling and support our residential HVAC Installers in Indianapolis. This in-office role ensures efficient installer routing, timely dispatches, and clear customer communication throughout the day.

The position requires prior dispatch or call center experience, proficiency with Microsoft Office and multi-line phones, and strong knowledge of local geography to optimize routes.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support technician routing and service scheduling.
• Must report daily to the office (no remote work available).
• Flexibility to work assigned shifts and weekend rotations as needed.
• Must pass background check and drug screening.

Responsibilities

• Dispatch HVAC installers efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC install appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Skills

Dispatch experience

Scheduling

Microsoft Office

Multi-line phones

Geography knowledge

Office-based

Tools

HVAC dispatch system

Job description

ARS-Rescue Rooter is seeking a highly organized Dispatcher to coordinate scheduling and support our residential HVAC Installers in Indianapolis. This in-office role ensures efficient installer routing, timely dispatches, and clear customer communication throughout the day.

The position requires prior dispatch or call center experience, proficiency with Microsoft Office and multi-line phones, and strong knowledge of local geography to optimize routes.