Dispatcher

ARS; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Insurance after 31 days

Dental, vision

401(k) with company match

PTO + holidays

Life insurance

Career growth opportunities

Job summary

ARS-Rescue Rooter is seeking a highly organized Dispatcher to coordinate scheduling and support our residential HVAC Installers in Indianapolis. This in-office role ensures efficient installer routing, timely dispatches, and clear customer communication throughout the day.

The position requires prior dispatch or call center experience, proficiency with Microsoft Office and multi-line phones, and strong knowledge of local geography to optimize routes.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support technician routing and service scheduling.
• Must report daily to the office (no remote work available).
• Flexibility to work assigned shifts and weekend rotations as needed.
• Must pass background check and drug screening.

Responsibilities

• Dispatch HVAC installers efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC install appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Skills

Dispatch experience

Scheduling

Microsoft Office

Multi-line phones

Geography knowledge

Office-based

Tools

HVAC dispatch system

Job description

Company Name

ARS-Rescue Rooter

Overview

Pay: $20/hourFull-time, year-round workJoin American Residential Services (ARS), the nation's largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience serving homeowners across the country.

Job Description

We are seeking a highly organized Dispatcher to coordinate scheduling and support our residential HVAC Installers. This role plays a key part in ensuring efficient HVAC install dispatch, installer routing, and customer scheduling throughout the day.

What We Offer

Weekly pay via direct depositPaid training and onboardingInsurance available after 31 daysLow-cost medical (as low as $5/week)Dental, vision, HSA/FSA401(k) with company match13 days PTO + 8 paid holidaysCompany-paid life insuranceClean office environment with strong team cultureCareer growth opportunities within a national service network

Responsibilities

• Dispatch HVAC installers efficiently to meet customer appointment times
• Manage incoming service requests and schedule heating and air conditioning service calls
• Coordinate technician routing and job assignments to maximize efficiency
• Monitor call flow through the HVAC platform and dispatch system
• Communicate with technicians and customers to provide updates on HVAC install appointments
• Support field teams throughout the day by adjusting schedules and resolving routing issues
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day

This is a fast-paced, in-office dispatcher position supporting residential HVAC install operations.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments
• Experience coordinating field service teams (HVAC or home services preferred)
• Proficiency in Microsoft Office and multi-line phone systems
• Familiarity with local geography to support technician routing and service scheduling
• Must report daily to the office (no remote work available)
• Flexibility to work assigned shifts and weekend rotations as needed
• Must pass background check and drug screening

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer.

*Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum.

American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.