HVAC Dispatch Coordinator – Fast-Paced Scheduling

Aksarben Heating, Air Conditioning, Plumbing; Hazelwood (OH); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid training and onboarding

Insurance after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

13 days PTO + 8 holidays

Company-paid life insurance

Clean office environment

Career growth opportunities within a全国

Job summary

Hauser Heating & Air Conditioning, part of American Residential Services (ARS), is hiring a hands-on Dispatcher to coordinate daily scheduling and dispatch operations for residential HVAC service technicians. The role ensures efficient routing, timely service calls, and clear communication with customers.

Ideal candidates have dispatch or call center experience, strong Microsoft Office skills, and the ability to work in-office with weekend rotations.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support technician routing and service scheduling.
• Must report daily to the office (no remote work available).
• Flexibility to work assigned shifts and weekend rotations as needed.

Responsibilities

• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC service platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC service appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Skills

Dispatch experience

Scheduling

Microsoft Office

Multi-line phone systems

Tools

Microsoft Office

Phone systems

Job description

Hauser Heating & Air Conditioning, part of American Residential Services (ARS), is hiring a hands-on Dispatcher to coordinate daily scheduling and dispatch operations for residential HVAC service technicians. The role ensures efficient routing, timely service calls, and clear communication with customers.

Ideal candidates have dispatch or call center experience, strong Microsoft Office skills, and the ability to work in-office with weekend rotations.