HVAC Dispatch & Customer Service Leader | Growth & Bonuses

A/D AIR CONDITIONING & HEATING, INC.; Los Angeles (CA); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Job summary

A/D AIR CONDITIONING & HEATING, INC. is seeking an experienced Office & Dispatch Manager to lead our front-office operations in a fast-paced HVAC environment.

You will oversee dispatch, CSRs, and ongoing customer interactions to ensure service excellence and efficient technician scheduling. Ideal candidates bring 3+ years in dispatch/customer service management, expertise in ServiceTitan, and strong leadership to drive performance and growth.

Qualifications

• Minimum 3+ years of dispatch and customer service management experience in the HVAC, plumbing, or home service industry.
• REQUIRED: Strong hands-on experience with ServiceTitan
• Excellent organizational, communication, and multitasking skills
• Ability to lead and motivate office staff in a fast-paced environment
• Strong problem-solving skills and ability to professionally handle customer concerns
• Experience managing technician scheduling and operational workflows
• Positive attitude, leadership mindset, and team-oriented approach

Responsibilities

• Manage Daily Dispatch Operations: Coordinate technician schedules, optimize routes, and ensure efficient dispatching for service calls and installations.
• Lead the Customer Service Team: Supervise and support CSRs and dispatch staff while building a positive, accountable, and high-performing office culture.
• Deliver Outstanding Customer Experience: Ensure every customer interaction is professional, responsive, and aligned with the AD Air Conditioning standard.
• Utilize ServiceTitan Efficiently: Manage scheduling, memberships, call booking, technician tracking, reporting, and workflow optimization within ServiceTitan.
• Improve Efficiency & Performance: Track KPIs, technician utilization, call conversion rates, and response times to improve operational performance and profitability.
• Support Company Growth: Help develop systems, processes, and communication strategies to support the company's continued growth.

Skills

ServiceTitan

Dispatch management

Leadership

Customer service

Tools

ServiceTitan

Job description

A/D AIR CONDITIONING & HEATING, INC. is seeking an experienced Office & Dispatch Manager to lead our front-office operations in a fast-paced HVAC environment.

You will oversee dispatch, CSRs, and ongoing customer interactions to ensure service excellence and efficient technician scheduling. Ideal candidates bring 3+ years in dispatch/customer service management, expertise in ServiceTitan, and strong leadership to drive performance and growth.