HVAC Office & Dispatch Manager

A/D AIR CONDITIONING & HEATING, INC.; Los Angeles (CA); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Job summary

A/D AIR CONDITIONING & HEATING, INC. is seeking an experienced Office & Dispatch Manager to lead our front-office operations in a fast-paced HVAC environment.

You will oversee dispatch, CSRs, and ongoing customer interactions to ensure service excellence and efficient technician scheduling. Ideal candidates bring 3+ years in dispatch/customer service management, expertise in ServiceTitan, and strong leadership to drive performance and growth.

Qualifications

• Minimum 3+ years of dispatch and customer service management experience in the HVAC, plumbing, or home service industry.
• REQUIRED: Strong hands-on experience with ServiceTitan
• Excellent organizational, communication, and multitasking skills
• Ability to lead and motivate office staff in a fast-paced environment
• Strong problem-solving skills and ability to professionally handle customer concerns
• Experience managing technician scheduling and operational workflows
• Positive attitude, leadership mindset, and team-oriented approach

Responsibilities

• Manage Daily Dispatch Operations: Coordinate technician schedules, optimize routes, and ensure efficient dispatching for service calls and installations.
• Lead the Customer Service Team: Supervise and support CSRs and dispatch staff while building a positive, accountable, and high-performing office culture.
• Deliver Outstanding Customer Experience: Ensure every customer interaction is professional, responsive, and aligned with the AD Air Conditioning standard.
• Utilize ServiceTitan Efficiently: Manage scheduling, memberships, call booking, technician tracking, reporting, and workflow optimization within ServiceTitan.
• Improve Efficiency & Performance: Track KPIs, technician utilization, call conversion rates, and response times to improve operational performance and profitability.
• Support Company Growth: Help develop systems, processes, and communication strategies to support the company's continued growth.

Skills

ServiceTitan

Dispatch management

Leadership

Customer service

Tools

ServiceTitan

Job description

Competitive Salary + Performance Bonuses

Join the Team at AD Air Conditioning

Office & Dispatch Manager

AD Air Conditioning

16141 Valerio St, Van Nuys, CA 91406

Los Angeles County, California

Full-Time

Competitive Salary + Performance Bonuses

Join the Team at AD Air Conditioning

AD Air Conditioning is seeking an experienced Customer Service & Dispatch Manager to lead our front-office operations and help deliver an exceptional customer experience. This role is perfect for someone who thrives in a fast-paced HVAC environment, has strong leadership skills, and can keep technicians, schedules, and customers running efficiently.

If you have dispatch management experience and strong knowledge of ServiceTitan, we want to hear from you.

What You’ll Do

• Manage Daily Dispatch Operations

  Coordinate technician schedules, optimize routes, and ensure efficient dispatching for service calls and installations.

• Lead the Customer Service Team

  Supervise and support CSRs and dispatch staff while building a positive, accountable, and high-performing office culture.

• Deliver Outstanding Customer Experience

  Ensure every customer interaction is professional, responsive, and aligned with the AD Air Conditioning standard.

• Utilize ServiceTitan Efficiently

  Manage scheduling, memberships, call booking, technician tracking, reporting, and workflow optimization within ServiceTitan.

• Improve Efficiency & Performance

  Track KPIs, technician utilization, call conversion rates, and response times to improve operational performance and profitability.

• Support Company Growth

  Help develop systems, processes, and communication strategies to support the company's continued growth.

Qualifications

• Minimum 3+ years of dispatch and customer service management experience in the HVAC, plumbing, or home service industry

• REQUIRED: Strong hands‑on experience with ServiceTitan

• Excellent organizational, communication, and multitasking skills

• Ability to lead and motivate office staff in a fast-paced environment

• Strong problem‑solving skills and ability to professionally handle customer concerns

• Experience managing technician scheduling and operational workflows

• Positive attitude, leadership mindset, and team‑oriented approach

Why Join AD Air Conditioning

• Competitive Compensation + Performance Bonuses

• Career Growth Opportunities within a growing HVAC company

• Ongoing Training & Professional Development

• Supportive Team Environment

• Opportunity to help shape and improve company operations

• Work with a company focused on professionalism, growth, and customer satisfaction

AD Air Conditioning is an equal opportunity employer

Join a company where leadership, organization, and customer service excellence m