HVAC Dispatch & Office Operations Coordinator

Blue ridge heating and air; Franklin Park (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Professional development opportunities

Positive and supportive work环境

401(k) Plan with employer match

Accident Insurance

Group life, short-term disability, and

dental and vision insurance

Paid Time Off

Paid Holidays

Job summary

Blue Ridge Heating & Air is seeking an organized and proactive HVAC Office Manager / Dispatcher to join our Brevard team. This role keeps field operations running smoothly, overseeing technician routing, office logistics, shipments, and warranty processes.

You’ll work with ServiceTitan to schedule, dispatch, and track jobs, manage inventory, and support internal communications. Ideal candidates have 1–2 years in dispatch or scheduling, HVAC/home services experience, and proficiency in Office or

Qualifications

• ServiceTitan experience required.
• 1–2 years of dispatching, fleet coordination, or administrative scheduling experience.
• HVAC, plumbing, electrical, or home services industry experience preferred.
• Strong organizational skills, detail orientation, and ability to manage multiple priorities.
• Comfortable managing physical shipments and organizing inventory/parts.
• Excellent internal communication and interpersonal skills.
• Proficiency with Microsoft Office and/or Google Workspace.
• Dependable, self-motivated, and able to take initiative with minimal supervision.

Responsibilities

• Plan and coordinate technicians’ daily service schedules and route optimization using ServiceTitan.
• Dispatch technicians based on location, availability, skill set, and job priority.
• Receive, inspect, log, and organize incoming parts, materials, and equipment shipments.
• Process, track, and manage manufacturer warranty claims and equipment registrations.
• Pull required job permits and assist with general administrative workflow.
• Communicate schedule updates, changes, and delays with service technicians.
• Maintain accurate job data, technician statuses, and tracking records in ServiceTitan.
• Oversee general office coordination, supply inventory, and admin tasks.
• Perform other duties to support field operations.

Skills

Organizational skills

Detail-oriented

Multitasking

Communication skills

Self-motivation

Tools

ServiceTitan

Microsoft Office / Google Workspace

Job description

Blue Ridge Heating & Air is seeking an organized and proactive HVAC Office Manager / Dispatcher to join our Brevard team. This role keeps field operations running smoothly, overseeing technician routing, office logistics, shipments, and warranty processes.

You’ll work with ServiceTitan to schedule, dispatch, and track jobs, manage inventory, and support internal communications. Ideal candidates have 1–2 years in dispatch or scheduling, HVAC/home services experience, and proficiency in Office or