HVAC Dispatch & Customer Care Specialist

George Brazil HVAC; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Benefits package (medical, dental, and

PTO and holidays

Training & advancement opportunities

Team-oriented culture

Job summary

George Brazil HVAC in Phoenix, AZ is seeking an experienced Customer Service Representative/Dispatcher to join a high-performing team. You will dispatch service calls, monitor status, and coordinate with field staff to ensure timely completion, while maintaining accurate records and providing courteous customer support.

The role emphasizes outbound communication, documentation, and collaboration with internal teams to meet service expectations.

Qualifications

• High School Diploma, or equivalent.
• HVAC industry experience preferred.
• Beginner Microsoft Word & Excel skills required.
• Possess a strong knowledge of HVAC terms, operation, application and installation.

Responsibilities

• Dispatch service calls to technicians based on availability, urgency and skill set.
• Monitor call queues and job status to ensure timely completion.
• Update scheduling systems and track dispatched calls for accuracy and follow-up.
• Make outbound calls to confirm appointments and provide updates.
• Contact customers regarding missed calls, service delays, or rescheduling needs.
• Conduct courtesy calls and satisfaction checks as required.
• Provide professional, courteous, solution-oriented customer support and document interactions in CRM.
• Resolve basic customer concerns and escalate complex issues when necessary.
• Maintain accurate customer records, schedules, and service logs.
• Communicate effectively with internal teams to ensure service expectations are met.
• Support reporting, call tracking, and performance metrics as assigned.

Skills

Customer service

Coordination

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

George Brazil HVAC in Phoenix, AZ is seeking an experienced Customer Service Representative/Dispatcher to join a high-performing team. You will dispatch service calls, monitor status, and coordinate with field staff to ensure timely completion, while maintaining accurate records and providing courteous customer support.

The role emphasizes outbound communication, documentation, and collaboration with internal teams to meet service expectations.