CSR/Dispatch

George Brazil HVAC; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Benefits package (medical, dental, and

PTO and holidays

Training & advancement opportunities

Team-oriented culture

Job summary

George Brazil HVAC in Phoenix, AZ is seeking an experienced Customer Service Representative/Dispatcher to join a high-performing team. You will dispatch service calls, monitor status, and coordinate with field staff to ensure timely completion, while maintaining accurate records and providing courteous customer support.

The role emphasizes outbound communication, documentation, and collaboration with internal teams to meet service expectations.

Qualifications

• High School Diploma, or equivalent.
• HVAC industry experience preferred.
• Beginner Microsoft Word & Excel skills required.
• Possess a strong knowledge of HVAC terms, operation, application and installation.

Responsibilities

• Dispatch service calls to technicians based on availability, urgency and skill set.
• Monitor call queues and job status to ensure timely completion.
• Update scheduling systems and track dispatched calls for accuracy and follow-up.
• Make outbound calls to confirm appointments and provide updates.
• Contact customers regarding missed calls, service delays, or rescheduling needs.
• Conduct courtesy calls and satisfaction checks as required.
• Provide professional, courteous, solution-oriented customer support and document interactions in CRM.
• Resolve basic customer concerns and escalate complex issues when necessary.
• Maintain accurate customer records, schedules, and service logs.
• Communicate effectively with internal teams to ensure service expectations are met.
• Support reporting, call tracking, and performance metrics as assigned.

Skills

Customer service

Coordination

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Join a team that values craftsmanship, growth, and doing the job right the first time.
At George Brazil, we don’t just install HVAC systems—we deliver comfort, efficiency, and reliability to every customer we serve. We’re looking for an experienced Customer Service Representative/Dispatcher who takes pride in their work and wants to grow with a high-performing team.

What You’ll Do

Call Dispatch & Coordination

• Dispatch service calls to technicians or field staff based on availability, urgency, and skill set
• Monitor call queues and job status to ensure timely completion
• Update scheduling systems and track dispatched calls for accuracy and follow-up

Outbound Customer Communication

• Make outbound calls to confirm appointments, follow up on service requests, and provide updates
• Contact customers regarding missed calls, service delays, or rescheduling needs
• Conduct courtesy calls, satisfaction checks, or reminder calls as required

Customer Service & Support

• Provide professional, courteous, and solution-oriented customer support
• Accurately document customer interactions, notes, and outcomes in CRM or dispatch systems
• Resolve basic customer concerns and escalation complex issues when necessary

Administrative & Coordination Duties

• Maintain accurate customer records, schedules, and service logs
• Communicate effectively with internal teams to ensure service expectations are met
• Support reporting, call tracking, and performance metrics as assigned

What We’re Looking For

• High School Diploma, or equivalent.
• HVAC industry experience preferred
• Beginner Microsoft Word & Excel skills required
• Possess a strong knowledge of HVAC terms, operation, application and installation

What We Offer

• Competitive pay based on experience
• Free Medical, dental, and vision benefits
• Paid time off and 2 Floating Holidays, plus sick time
• Ongoing training and career advancement opportunities
• A supportive team culture that values your contributions

Why George Brazil?

We’re committed to building a team of professionals who care about quality, customer experience, and continuous improvement. If you’re looking for a place where your skills are respected and your career can grow, George Brazil is the place for you.

Equal Opportunity Employer (EEO)
Action AC is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.