Dispatcher

Snell Heating and Air; Sterling (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision discount program

Prescription drug coverage

Company-supplied life insurance

Paid vacation

Paid holidays

401(k) plan with employer match

Job summary

Snell Services in Sterling, VA is seeking a skilled Customer Service Coordinator/Dispatcher to join our growing HVAC and Plumbing team. The role supports scheduling, customer communications, and dispatch activities from our Sterling office, with a Sunday–Thursday shift 10am–7pm.

Ideal candidates have at least two years in office or customer service roles, excellent interpersonal skills, a proactive planning mindset, and strong computer skills including Microsoft Office and dispatch software.

Qualifications

• Minimum of two years office or customer service experience (retail, hospitality, dispatch, etc).
• Excellent interpersonal skills with the ability to interact with all types of customers.
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.
• Pass pre-employment background check and drug screen.

Skills

Interpersonal skills

Customer service

Scheduling

Team player

Problem solving

MS Office

Dispatch software

Tools

Dispatch software

CRM software

Job description

Snell Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/Dispatcher to join our team at our Sterling, VA office.

Shift: Sunday - Thursday, 10am - 7pm

To be successful in this role, you must possess:

• Minimum of two years office or customer service experience (retail, hospitality, dispatch, etc).


• Excellent interpersonal skills with the ability to interact with all types of customers.


• Strong customer service attitude.


• Able to plan and schedule work rather than just react.


• Able to \"think on your feet\" to provide customers with needed information for their specific installation or repair.


• Ability to work as part of a team.


• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.


• Pass pre-employment background check and drug screen.

Here’s what makes us unique:

• Many family-oriented benefits


• Medical benefits


• Dental benefits


• Vision discount program


• Prescription drug coverage


• Company-supplied life insurance


• Paid vacation


• Paid holidays


• 401(k) plan with employer match