HVAC & Plumbing Dispatch Coordinator | Customer Care

Horizon Services, LLC.; Wilmington (DE); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription drug coverage

Life insurance

Paid vacation

Paid holidays

401(k) with employer match

Job summary

Horizon Services, LLC in Wilmington, Delaware seeks a Customer Service Coordinator/Dispatcher to schedule and dispatch HVAC technicians, optimize routes, and ensure accurate ticket data for every service call.

The role emphasizes customer-focused service, professional presentation, and teamwork, with a weekend shift element and competitive compensation including a monthly bonus and comprehensive benefits.

Qualifications

• Minimum one year of customer service experience.
• Professional appearance and strong interpersonal skills.
• Ability to plan and schedule work and think on your feet.
• Proficiency with Microsoft Office and dispatch software.

Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians; review and optimize routes.
• Answer incoming calls from existing customers; provide excellent service.
• Ensure all ticket information is entered correctly in the system.

Skills

Customer service

Professional appearance

Interpersonal skills

Customer orientation

Scheduling

Problem solving

Teamwork

Computer skills

Tools

Dispatch software

Job description

Horizon Services, LLC in Wilmington, Delaware seeks a Customer Service Coordinator/Dispatcher to schedule and dispatch HVAC technicians, optimize routes, and ensure accurate ticket data for every service call.

The role emphasizes customer-focused service, professional presentation, and teamwork, with a weekend shift element and competitive compensation including a monthly bonus and comprehensive benefits.