Dispatcher

Snell Heating & Air Conditioning LLC; Sterling (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision discount program

Prescription drug coverage

Company-supplied life insurance

Paid vacation

Paid holidays

401(k) plan with employer match

Job summary

Snell Services in Sterling, VA is seeking a Customer Service Coordinator/Dispatcher to join our HVAC and Plumbing team. The role focuses on coordinating customer service requests, scheduling installations and repairs, and providing information to customers to support field staff.

The ideal candidate will have at least two years of office or customer service experience, strong interpersonal skills, and the ability to work as part of a team.

Qualifications

• Minimum of two years office or customer service experience (retail, hospitality, dispatch, etc).
• Excellent interpersonal skills with the ability to interact with all types of customers.
• Strong customer service attitude and ability to plan and schedule work.

Skills

Customer service

Interpersonal skills

Scheduling

Teamwork

MS Office

Dispatch software

Background check

Tools

Dispatch software

CRM software

Microsoft Office

Job description

Snell Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/Dispatcher to join our team at our Sterling, VA office.

Shift: Sunday - Thursday, 10am - 7pm

To Be Successful In This Role, You Must Possess

• Minimum of two years office or customer service experience (retail, hospitality, dispatch, etc).
• Excellent interpersonal skills with the ability to interact with all types of customers.
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.
• Pass pre-employment background check and drug screen.

Here's What Makes Us Unique

• Many family-oriented benefits
• Medical benefits
• Dental benefits
• Vision discount program
• Prescription drug coverage
• Company-supplied life insurance
• Paid vacation
• Paid holidays
• 401(k) plan with employer match