HVAC Dispatcher

HTS Engineering Ltd.; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

HTS Engineering Ltd. is seeking a customer service-focused scheduler in Austin to manage service orders, schedule technicians, and ensure timely dispatch in a fast-paced HVAC environment. The role emphasizes proactive communication, data entry, and maintaining clear records.

You will handle calls, input data, and build strong relationships with customers while meeting service targets and contributing to team success.

Qualifications

• Experience in customer service and scheduling in a fast-paced environment.
• Strong verbal and listening skills with ability to meet targets.

Responsibilities

• Schedule technicians and coordinate with service/operations managers.
• Manage incoming calls and generate/input calls.
• Build sustainable relationships with customer accounts through open communication.
• Keep records of customer interactions in the dispatch system and file documents.
• Meet personal/customer service team sales targets and call-handling quotas.
• Handle customer complaints and escalate as needed.

Skills

Customer service

Scheduling

Communication

Relationship building

Problem solving

Tools

Dispatch software

Job description

Posted Monday, August 3, 2026 at 5:00 AM

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure theindividualsuccess of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

WHAT WE ARE LOOKING FOR:

• The qualified candidate must have the ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service.
• Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback. To manage the day-to-day scheduling operations, and ensure that jobs are ready for scheduling.
• The candidate will have experience efficiently scheduling work orders and ensuring technicians have the ability to arrive on time. HVAC/Service industry experience is highly preferred.
• Manage incoming calls.
• Generate/input calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Schedule technicians, and coordinate with the Service and Operations Manager.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the company's methods/tools.
• Meet personal/customer service team sales targets and call-handling quotas.
• Handle customer complaints, and provide them to the appropriate manager to handle.
• Keep records of customer interactions within the dispatch program, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Assist colleagues whenever necessary.
• Other tasks as assigned and needed.

HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.