HVAC Service Coordinator & Dispatch Specialist

JW Poole Inc; Monroe Township (NJ); Presencial; USD 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Profit sharing

Competitive compensation

Resumo da oferta

JW Poole Inc. seeks a motivated service admin/coordinator for our family-owned HVAC company. You will schedule technicians, manage customer communications, handle service documentation, and ensure smooth daily operations.

A friendly demeanor, strong organization, and clear written/verbal skills are essential. The role acts as the hub between customers, technicians, and management to deliver timely, high-quality service.

Qualificações

• 2+ years of administrative or dispatching experience (HVAC or construction industry preferred but not necessary)
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience with service management or accounting software preferred
• Ability to work in a fast-paced environment

Responsabilidades

• Schedule and dispatch HVAC service technicians for maintenance, service calls, and emergency repairs
• Optimize daily routes to maximize technician efficiency
• Monitor technician progress and adjust schedules as needed
• Answer incoming calls and emails from customers
• Create and manage service work orders
• Provide updates on technician arrival times and job status
• Resolve customer concerns or elevate issues when necessary
• Prepare and process service tickets, invoices, and purchase orders
• Maintain accurate customer records and service histories
• Enter data into service management software (e.g., QuickBooks, ServiceTrade)
• Assist with contract maintenance agreements and renewals
• Coordinate with technicians regarding job details, parts, and special instructions
• Communicate with vendors for parts ordering and availability
• Support project managers and service managers with reporting and documentation
• Review completed service tickets for accuracy and completeness
• Assist with billing and collections processes
• Track warranties, permits, and compliance documentation

Conhecimentos

Scheduling

Communication

Microsoft Office

Service software

Ferramentas

QuickBooks

ServiceTrade

Descrição da oferta de emprego

JW Poole Inc. seeks a motivated service admin/coordinator for our family-owned HVAC company. You will schedule technicians, manage customer communications, handle service documentation, and ensure smooth daily operations.

A friendly demeanor, strong organization, and clear written/verbal skills are essential. The role acts as the hub between customers, technicians, and management to deliver timely, high-quality service.