HVAC Service Dispatcher — Frontline Scheduling & Support

Redmonds Complete Comfort, LLC; Lock Haven (Clinton County); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

IRA retirement plan

Paid time off

Holidays and vacation

Weekly pay

Job summary

Redmond's Complete Comfort in Lock Haven, PA is seeking an HVAC Service Dispatcher to be the frontline for customer inquiries, scheduling, and technician dispatch. The role uses ServiceTitan and other dispatch tools to ensure smooth daily operations and top‑tier customer service.

Ideal candidates have 1+ year of customer service experience, proficiency in Word, Excel, and Outlook, and strong communication skills. Weekly pay with solid benefits and a family‑oriented team culture are offered.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience.
• Proficient in Word, Excel, and Outlook.
• Professional, courteous attitude with customers.
• Strong written and verbal communication.
• Attention to detail and data entry accuracy.

Responsibilities

• Respond to and direct incoming calls professionally.
• Assist clients by phone, email, and in-person with info on products and services.
• Organize and manage service appointment scheduling.
• Coordinate technician dispatching and routing.
• Handle warranty submissions and equipment registrations.
• Maintain warranty and return documentation (digital and paper).
• Process warranty claims and keep files up to date.
• Inform customers about products, services, and offerings.
• Support outbound communications like confirmations and renewals.
• Update customer profiles and communication history.
• Deliver exceptional customer service and positive experiences.
• Utilize ServiceTitan CRM and dispatch software daily.

Skills

Customer service

Communication

Data entry

Multi-tasking

Professionalism

Education

High school diploma or equivalent

Tools

ServiceTitan CRM

Dispatch software

Microsoft Office

Job description

Redmond's Complete Comfort in Lock Haven, PA is seeking an HVAC Service Dispatcher to be the frontline for customer inquiries, scheduling, and technician dispatch. The role uses ServiceTitan and other dispatch tools to ensure smooth daily operations and top‑tier customer service.

Ideal candidates have 1+ year of customer service experience, proficiency in Word, Excel, and Outlook, and strong communication skills. Weekly pay with solid benefits and a family‑oriented team culture are offered.