HVAC Dispatch Coordinator: Master Scheduling & Service Ops

Townsend; Danvers (MA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

401(k) plan with company match

80 hours of accrued vacation

40 hours of sick leave

9 paid holidays

Employee Assistance Program

Job summary

Townsend, a local HVAC contractor in Danvers, MA, seeks an Office Assistant - Dispatcher to schedule and dispatch technicians and respond to customer service needs. You will help ensure service calls are handled promptly and efficiently, coordinating routes and maintaining clear communication across teams.

You will work closely with technicians, dispatchers, and CS representatives to balance changing priorities, keep daily operations running smoothly, and deliver outstanding customer service in

Qualifications

• 2+ years of experience in an administrative, office, customer service, scheduling, or dispatch-related role.
• Background in HVAC, fuel delivery, or related service industry - Desired.
• Excellent written and verbal communication skills, with professional demeanor.
• Strong organizational and time-management skills with attention to detail.
• Experience with dispatch software, GPS systems, scheduling platforms, and computer-based tools.
• High school diploma, GED, or equivalent required.

Responsibilities

• Respond to incoming customer calls and emails in a timely and professional manner.
• Assist customers with service requests, document and schedule appropriately.
• Develop and adjust technician routes to improve efficiency and minimize drive time.
• Schedule service appointments and dispatch technicians to locations.
• Coordinate planned and recurring maintenance appointments.
• Communicate service updates and lead times to customers.
• Enter and maintain accurate customer and service-call information in the dispatch system.
• Collaborate with dispatchers, technicians, and CS team to communicate changes and updates.

Skills

Administrative experience

Scheduling experience

Dispatch software

GPS systems

Communication skills

Organizational skills

Customer service

Education

High school diploma or GED

Tools

Dispatch software

GPS systems

Scheduling platforms

Job description

Townsend, a local HVAC contractor in Danvers, MA, seeks an Office Assistant - Dispatcher to schedule and dispatch technicians and respond to customer service needs. You will help ensure service calls are handled promptly and efficiently, coordinating routes and maintaining clear communication across teams.

You will work closely with technicians, dispatchers, and CS representatives to balance changing priorities, keep daily operations running smoothly, and deliver outstanding customer service in