Customer Experience Associate I

Service Experts LLC; Town of Clifton Park (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Experts Heating & Air Conditioning in Clifton Park, NY is seeking a Customer Service Representative I to handle calls, bookings, and inquiries with courtesy and professionalism. You will support day-to-day center operations and ensure accurate record keeping.

The role requires at least a high school diploma and 2+ years of customer-facing experience; strong communication, multitasking, and teamwork are essential. HVAC product knowledge is a plus; we offer equal opportunity employment.

Qualifications

• Minimum 2 years of customer service experience in a fast-paced setting.
• Experience using computers and office systems in a professional environment.
• Ability to multi-task and maintain professionalism in busy periods.
• HVAC knowledge is a plus, but not required.
• Strong communication and interpersonal skills.

Responsibilities

• Answer incoming calls and route as needed; maintain courteous interactions.
• Handle billing inquiries, appointment scheduling, and customer questions.
• Update customer records and log interactions in tracking systems.
• Assist with dispatching and coordinate with Sales/Service teams.
• Ensure one-call resolution where possible.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Education

High School Diploma/GED

Tools

CRM software

MS Office

Job description

Service Experts Heating & Air Conditioning in Clifton Park, NY is seeking a Customer Service Representative I to handle calls, bookings, and inquiries with courtesy and professionalism. You will support day-to-day center operations and ensure accurate record keeping.

The role requires at least a high school diploma and 2+ years of customer-facing experience; strong communication, multitasking, and teamwork are essential. HVAC product knowledge is a plus; we offer equal opportunity employment.