HVAC Customer Service Specialist – Site Surveys & Support

EMCOR Group; West Sacramento (CA); Presencial; USD 39.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

HSA/FSA

Life insurance

Disability insurance

401(k) plan

Employee assistance program

Descripción de la vacante

EMCOR/Mesa Energy Systems in California is seeking a Customer Service Representative to follow up on existing accounts and service calls, ensuring customers feel valued and their needs are prioritized. You will document responses and impressions from visits and perform site surveys to uphold quality standards.

The role emphasizes presenting new technology and enhanced PM services, monitoring maintenance data, and collaborating with the contracts team to represent EMCOR to our contract customers.

Formación

• 2+ years of customer service experience required.
• Bachelor’s degree preferred.

Responsabilidades

• Follow up on existing accounts and customer service calls.
• Document customer responses and impressions from visits with accuracy.
• Perform site surveys and other checks to ensure quality.
• Present new technology and enhanced PM services when possible.
• Monitor maintenance data to proactively respond to situations.

Conocimientos

Customer service

Verbal communication

Documentation

Problem solving

Educación

Bachelor’s degree

Herramientas

MS Word

Excel

Outlook

PowerPoint

Descripción del empleo

EMCOR/Mesa Energy Systems in California is seeking a Customer Service Representative to follow up on existing accounts and service calls, ensuring customers feel valued and their needs are prioritized. You will document responses and impressions from visits and perform site surveys to uphold quality standards.

The role emphasizes presenting new technology and enhanced PM services, monitoring maintenance data, and collaborating with the contracts team to represent EMCOR to our contract customers.