HVAC Customer Success & Renewals Specialist

EMCOR Group; Las Vegas (NV); Hybrid; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Mesa Energy Systems, part of EMCOR, is seeking a Customer Service Representative in Las Vegas to strengthen client relationships, follow up on existing accounts, attend On-Site Kick-Offs, and support contract renewals.

You will document customer feedback, perform site surveys, present service offerings, monitor maintenance data, and coordinate with the contracts team to drive retention and expand service opportunities.

Qualifikationen

• Bachelor’s Degree or equivalent experience.
• Strong verbal and listening communication and telephone etiquette.
• Proficient with MS Word, Excel, Outlook, and PowerPoint.
• Valid driver’s license.
• Prior exposure to HVAC and mechanical equipment is beneficial.

Aufgaben

• Gain insight into service performance.
• Document, with accuracy, customer responses and impressions from these visits.
• Perform site surveys and other checks to ensure quality.
• Present current service offerings and enhanced PM services when given the chance.
• Report all findings, customer opinions, pictures, and results to company leadership.
• Monitor all maintenance data to proactively respond to situations before the customer calls us.
• Represent EMCOR/Mesa Energy Systems to contract customers and as a member of the contracts team.
• Perform other duties as assigned.

Kenntnisse

Communication skills

Problem solving

Driver's license

Ausbildung

Bachelor’s Degree or equivalent experience

Tools

MS Word

MS Excel

MS Outlook

PowerPoint

Jobbeschreibung

Mesa Energy Systems, part of EMCOR, is seeking a Customer Service Representative in Las Vegas to strengthen client relationships, follow up on existing accounts, attend On-Site Kick-Offs, and support contract renewals.

You will document customer feedback, perform site surveys, present service offerings, monitor maintenance data, and coordinate with the contracts team to drive retention and expand service opportunities.