Customer Service Representative

EMCOR Group; Las Vegas (NV); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Mesa Energy Systems, part of EMCOR, is seeking a Customer Service Representative in Las Vegas to strengthen client relationships, follow up on existing accounts, attend On-Site Kick-Offs, and support contract renewals.

You will document customer feedback, perform site surveys, present service offerings, monitor maintenance data, and coordinate with the contracts team to drive retention and expand service opportunities.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Strong verbal and listening communication and telephone etiquette.
• Proficient with MS Word, Excel, Outlook, and PowerPoint.
• Valid driver’s license.
• Prior exposure to HVAC and mechanical equipment is beneficial.

Responsibilities

• Gain insight into service performance.
• Document, with accuracy, customer responses and impressions from these visits.
• Perform site surveys and other checks to ensure quality.
• Present current service offerings and enhanced PM services when given the chance.
• Report all findings, customer opinions, pictures, and results to company leadership.
• Monitor all maintenance data to proactively respond to situations before the customer calls us.
• Represent EMCOR/Mesa Energy Systems to contract customers and as a member of the contracts team.
• Perform other duties as assigned.

Skills

Communication skills

Problem solving

Driver's license

Education

Bachelor’s Degree or equivalent experience

Tools

MS Word

MS Excel

MS Outlook

PowerPoint

Job description

About Us

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

The Customer Service Representative will follow up on existing accounts attend On-Site Kick-Offs and assist with contract renewals. This position is responsible for strengthening customer relationships by ensuring customers feel valued, heard, and supported. Success will be measured by improved customer retention, increased customer awareness of Mesa’s service offerings, and additional service opportunities generated through proactive communication and account support, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.

Essential Duties & Responsibilities

• Gain insight into our service performance
• Document, with accuracy, customer responses and your impressions from these visits
• Perform site surveys and other types of checks to ensure our quality
• Present current service offerings and enhanced PM services when given the chance
• Report all findings, customer opinions, pictures, and results to company leadership
• Monitor all maintenance data to proactively respond to situations before the customer calls us
• Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree or equivalent experience.
• MS Word, Excel, Outlook, and PowerPoint skills
• Prior exposure to HVAC and mechanical equipment is beneficial
• Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
• The ability to solve problems and act with appropriate urgency
• Must have a valid driver’s license.

#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our affirmative action policy.

Geographic Disclosure

Benefits: We are committed to providing employees a comprehensive benefits package which includes

• medical, dental, and vision coverage
• health savings and flexible spending accounts
• life insurance
• disability
• a 401(k) Savings Plan
• College Coach
• employee assistance program