Customer Service Representative

EMCOR Facilities Services, Inc.; West Sacramento (CA); In loco; USD 39.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

HSA/FSA

Life insurance

Disability insurance

401(k) plan

Employee assistance program

Descrizione del lavoro

EMCOR/Mesa Energy Systems in California is seeking a Customer Service Representative to follow up on existing accounts and service calls, ensuring customers feel valued and their needs are prioritized. You will document responses and impressions from visits and perform site surveys to uphold quality standards.

The role emphasizes presenting new technology and enhanced PM services, monitoring maintenance data, and collaborating with the contracts team to represent EMCOR to our contract customers.

Competenze

• 2+ years of customer service experience required.
• Bachelor’s degree preferred.

Mansioni

• Follow up on existing accounts and customer service calls.
• Document customer responses and impressions from visits with accuracy.
• Perform site surveys and other checks to ensure quality.
• Present new technology and enhanced PM services when possible.
• Monitor maintenance data to proactively respond to situations.

Conoscenze

Customer service

Verbal communication

Documentation

Problem solving

Formazione

Bachelor’s degree

Strumenti

MS Word

Excel

Outlook

PowerPoint

Descrizione del lavoro

About Us

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.

Essential Duties & Responsibilities

• Gain insight into our service performance
• Document, with accuracy, customer responses and your impressions from these visits
• Perform site surveys and other types of checks to ensure our quality
• Present new technology and enhanced PM services when given the chance
• Report all findings, customer opinions, pictures, and results to company leadership
• Monitor all maintenance data to proactively respond to situations before the customer calls us
• Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree is preferred
• 2+ years Customer Service experience required.
• Advanced MS Word, Excel, Outlook, and PowerPoint skills
• Mechanical aptitude is preferred
• Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
• The ability to solve problems and act with appropriate urgency
• Must have a valid driver’s license.

#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affiantative Action Policy.

Geographic Disclosure

Compensation Range: $28 - $35 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.