Customer Sales & Scheduling Specialist

Ace Hardware Corporation; Kansas City (KS); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k) retirement savings plan

Comprehensive health coverage

Paid time off & holidays

Warehouse Merchandise Discount

Job summary

A leading home services company in Kansas City seeks a Customer Sales Representative. This role involves answering customer inquiries, scheduling jobs, and assisting with training new team members. You will need strong customer service skills and experience in dispatching. The position offers a competitive salary of $18-$22 per hour and various benefits including health coverage and 401(k) retirement savings. This role is crucial for maintaining excellent service and communication between customers and Craftsmen.

Qualifications

• 3+ years’ experience in customer service skills.
• 2+ years’ previous dispatching experience.
• Ability to handle stressful situations and work in a fast-paced environment.

Responsibilities

• Answer customer inquiries and schedule jobs efficiently.
• Assist with training and onboarding new CSRs.
• Handle customer complaints and relay information.

Skills

Customer service skills

Problem-solving

Communication skills

Microsoft Office

Multi-tasking

Time management

Education

3+ years of customer service experience

2+ years of dispatching experience

Tools

CRM software

Service Titan Dashboard

Job description

A leading home services company in Kansas City seeks a Customer Sales Representative. This role involves answering customer inquiries, scheduling jobs, and assisting with training new team members. You will need strong customer service skills and experience in dispatching. The position offers a competitive salary of $18-$22 per hour and various benefits including health coverage and 401(k) retirement savings. This role is crucial for maintaining excellent service and communication between customers and Craftsmen.