HVAC Customer Service/Dispatcher

ZipRecruiter; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A family-owned HVAC company in Dallas is seeking a motivated Dispatcher/Customer Service Representative to manage customer calls, schedule appointments, and ensure satisfaction. This role requires strong communication skills and attention to detail. Join a supportive team committed to high-quality service and customer care.

Benefits

Competitive salary

Paid time off

401(k) plan

Opportunities for growth and advancement

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask and prioritize effectively.

Responsibilities

• Answer incoming phone calls from customers promptly.
• Schedule service appointments for technicians.
• Maintain accurate records of customer interactions.

Skills

Customer Service

Communication

Multitasking

Education

High school diploma

Tools

Microsoft Office Suite

Scheduling Software

Job description

About Us:

We are a family-owned and operated HVAC company committed to customer satisfaction and high-quality service. We are a fast-growing, fast-paced company that values teamwork, hard work, and a positive attitude.

Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as an HVAC Dispatcher/Customer Service Representative. In this role, you will be the first point of contact for our customers, handling inbound calls, scheduling appointments, and providing excellent customer service. You will play a crucial role in ensuring customer satisfaction and the smooth operation of our service department. We need someone attentive to detail who can quickly learn our policies and procedures. Punctuality and reliability are essential as this is not a remote position.

Responsibilities:

• Answer incoming phone calls from customers promptly and professionally.
• Schedule service appointments for technicians based on customer availability and technician schedules.
• Accurately enter customer information and service requests into the company database.
• Provide customers with information regarding pricing, service options, and company policies.
• Handle customer inquiries and complaints effectively and efficiently.
• Resolve customer issues to their satisfaction.
• Communicate effectively with technicians regarding service calls and customer information.
• Assist with dispatching technicians to service calls.
• Maintain accurate records of all customer interactions.
• Enter invoices into QuickBooks.
• File invoices.
• Assist with other administrative tasks as needed.
• Participate in the on-call rotation to answer after-hours phones.

Qualifications:

• High school diploma or equivalent.
• Excellent customer service and communication skills (verbal and written).
• Strong phone etiquette and active listening skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with scheduling software is a plus.
• HVAC industry knowledge is a plus but not required.
• Home warranty knowledge is a plus but not required.
• Positive, enthusiastic attitude and a strong work ethic.
• Ability to perform duties and solve problems independently.

Benefits:

• Competitive salary
• Paid time off
• 401(k) plan
• Opportunities for growth and advancement

To Apply:

Reply through ZipRecruiter with your resume.

Equal Opportunity Employer

Note:

• This job description provides a general overview of the position and may not include all duties and responsibilities.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, color, religion, sex, national origin, marital status, veteran status, or other protected categories.

Company Description:

We are a small residential HVAC company dedicated to treating our customers with the same respect and care we would like to receive ourselves.