HVAC Customer Service/Dispatcher

Energy Jobline; Dallas (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a motivated HVAC Dispatcher/Customer Service Representative to join their team. In this pivotal role, you will be the first point of contact for customers, ensuring their needs are met with professionalism and care. Your responsibilities will include scheduling appointments, handling inquiries, and providing excellent customer service to enhance customer satisfaction. This is a fantastic opportunity to work in a dynamic environment where teamwork and a positive attitude are valued. If you thrive in a fast-paced setting and are eager to contribute to a growing company, this position is perfect for you.

Benefits

Competitive Salary

Paid Time Off

401(k) Plan

Opportunities for Growth and Advancement

Qualifications

• Excellent customer service and communication skills are essential.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Responsibilities

• Answer incoming calls and schedule service appointments promptly.
• Resolve customer inquiries and maintain accurate records of interactions.

Skills

Customer Service

Communication Skills

Active Listening

Multitasking

Problem Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Quickbooks

Scheduling Software

Job description

About Us:

We are a family-owned and operated HVAC company with a strong commitment to customer satisfaction and providing high-quality service to our customers. We are a fast-growing, fast-paced company that values teamwork, hard work, and a positive attitude.

Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as an HVAC Dispatcher/Customer Service Representative. In this role, you will be the first point of contact for our customers, handling inbound calls, scheduling appointments, and providing excellent customer service. You will play a crucial role in ensuring customer satisfaction and the smooth operation of our service department. We need someone with attention to detail and the ability to learn quickly the policies and procedures we use. Must be punctual and reliable as this is not a remote position.

Responsibilities:

1. Answer incoming phone calls from customers promptly and professionally.
2. Schedule service appointments for technicians based on customer availability and technician schedules.
3. Accurately enter customer information and service requests into the company database.
4. Provide customers with information regarding pricing, service options, and company policies.
5. Handle customer inquiries and complaints effectively and efficiently.
6. Resolve customer issues to their satisfaction.
7. Communicate effectively with technicians regarding service calls and customer information.
8. Assist with dispatching technicians to service calls.
9. Maintain accurate records of all customer interactions.
10. Enter invoices into Quickbooks.
11. File invoices.
12. Assist with other administrative tasks as needed.
13. Ability to take part in the on-call rotation to answer after-hours phones.

Qualifications:

1. High school diploma or equivalent.
2. Excellent customer service and communication skills (both verbal and written).
3. Strong phone etiquette and active listening skills.
4. Ability to multitask and prioritize effectively in a fast-paced environment.
5. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
6. Experience with scheduling software a plus.
7. HVAC industry knowledge is a plus but not required.
8. Home warranty knowledge is also a plus but not required.
9. Positive and enthusiastic attitude with a strong work ethic.
10. Ability to perform your duties and solve problems unsupervised.

Benefits:

1. Competitive salary.
2. Paid time off.
3. 401(k) plan.
4. Opportunities for growth and advancement.

To Apply:

Reply through ZipRecruiter with resume.

Equal Opportunity Employer

Note:

This job description is intended to provide a general overview of the position and may not include all duties and responsibilities.