Administrative Assistant – HVAC Commercial Service Dispatcher

MB Haynes Corporation; North Carolina; On-site; USD 35,000 - 45,000; Full time

Job summary

MB HAYNES Corporation is seeking an Administrative Assistant to support the Heating and Cooling functions. The role involves managing service calls, billing, and customer interactions while demonstrating integrity and professionalism. Join a 100% Employee Owned company committed to quality and character.

Benefits

ESOP

401(k)

Health Insurance

Disability Options

Life Insurance

Voluntary Insurances

EAP

Tools and Equipment Assistance

Uniforms

Holidays

Qualifications

• Previous dispatch experience is advantageous.
• Willingness to learn about HVAC functions.

Responsibilities

• Schedule and dispatch all incoming commercial service calls.
• Handle billing and work order pricing.
• Answer customer questions and concerns.

Skills

Integrity

Professionalism

Communication

Critical Thinking

Problem Solving

Multitasking

Tools

Microsoft Office Suite

Job description

Since 1921, MB HAYNES Corporation, in Asheville, NC, has provided solid, stable careers for many good people. As market leaders, we have enjoyed tremendous growth through the years, and we are poised for even greater growth in the future. We believe in our tag line, Quality, Commitment & Character all day, every day. If you are looking for a professional environment to both further your career and be a part of something great, become a member of our 100% Employee Owned MB HAYNES family.

Position Summary:

The Administrative Assistant will primarily support the Heating and Cooling functions and initiatives. This role involves managing administrative duties and supporting interdepartmental functions related to the HVAC department.

Responsibilities:

1. Take, schedule, and dispatch all incoming commercial service calls.
2. Handle billing and work order pricing.
3. Answer customer questions, concerns, and complaints.
4. Process credit card payments.
5. Prepare weekly recaps.
6. Coordinate with Collections for past-due balances and discrepancies.
7. Follow-up on purchase orders with technicians and customers.
8. Review technician’s problem tickets.
9. Perform miscellaneous tasks for service managers and field employees as needed.
10. Scan and maintain files.
11. Enter material requisitions.

Requirements:

1. Demonstrate key traits of integrity and professionalism, aligning with the HAYNES Way.
2. Previous dispatch experience is advantageous.
3. Ability to interact positively with internal and external customers.
4. Excellent written and verbal communication skills.
5. Strong critical thinking and problem-solving skills.
6. Willingness to learn about HVAC functions.
7. Proficiency in Microsoft Office Suite and ability to learn internal software.
8. Ability to multitask effectively.

Physical Requirements and Working Conditions:

The physical demands include frequent sitting, standing, walking, kneeling, bending, crouching, reaching, and climbing stairs. The role may require lifting materials up to 50lbs. Work is primarily in an office environment, with accommodations available for disabilities.

• Employee benefits include ESOP, 401(k), health insurance, disability options, life insurance, voluntary insurances, EAP, tools and equipment assistance, uniforms, and holidays.