Dispatcher - Dallas Terminal

Gulf Winds International; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Dallas Terminal Dispatcher to ensure efficient service and support for drivers. This role emphasizes strong organizational and communication skills, problem-solving, and collaboration with various departments to enhance operational excellence. The ideal candidate will thrive in a dynamic environment, managing relationships with independent contractors and employee drivers while promoting a culture of safety and quality. If you're a self-starter with a passion for logistics and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• Strong problem-solving and leadership skills required.
• Experience in logistics and intermodal operations preferred.
• Ability to work independently with minimal supervision.

Responsibilities

• Ensure timely service to customers and drivers.
• Collaborate with various departments for operational excellence.
• Manage costs and maintain terminal profitability.

Skills

Organizational skills

Professional communication

Problem resolution skills

Computer skills

Logistics experience

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Prism Software

Job description

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Company Overview

Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure.

Job Title: Dallas Terminal Dispatcher

Department: Operations

Location: Dallas

Reports To: Terminal Manager

Position Type: Full-time

Ownership

The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling’s past partnerships have been with family businesses and corporate carve-outs. Sterling brings operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.

Purpose of Position

The Dispatcher position is responsible for ensuring timely, accurate, and efficient service to GWI customers and drivers. It requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking, and superior communication skills.

Primary Job Responsibilities

1. Ensure Independent Contractor satisfaction by facilitating load distribution.
2. Achieve driver retention and growth goals by supporting driver success and maintaining strong relationships with independent contractors and employee drivers.
3. Collaborate with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve drivers and internal/external customers.
4. Promote a culture of Operational Excellence focused on safety and quality.
5. Execute daily workload while meeting customer requirements to provide World Class service.
6. Track and manage Gulf Winds equipment to ensure proper utilization.
7. Cross-train to cover workload when the Terminal Manager is unavailable.
8. Communicate challenges and opportunities openly, along with creative solutions.
9. Manage costs to increase terminal profitability and minimize costs for customers.
10. Maintain the facility's proper upkeep, cleanliness, and supplies.
11. Manage quarterly KPIs to support company goals.

Requirements: Knowledge, Skills, and Abilities

1. Organizational skills.
2. Professional communication and writing skills.
3. Self-starter willing to work with minimal supervision.
4. Problem resolution skills.
5. Computer skills (Internet and Prism Software preferred).
6. Proficiency in MS Word, Excel, and Outlook.
7. Logistics and Intermodal experience preferred.
8. Perform other related duties as assigned.

Minimum Qualifications

1. Must be a DFW Metroplex resident.
2. High School Diploma or GED.
3. Dependable and able to work independently.
4. Previous transportation experience preferred.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Strategy/Planning and Information Technology
• Industries: Transportation/Trucking/Railroad